Customer Success Associate Jobs

Customer Success Associate 12087

A leading professional development and networking company is looking for a Customer Success Associate. The successful candidate will support a cohort of Hiring Solutions Accounts to ensure effective product onboarding, product usage, and engagement with a customer’s current products and solutions. The ideal candidate has experience in B2B Customer Support, Customer Success, Account Management, Customer Education/Training, and/or Sales Role. The company offers a great work environment!

Customer Success Associate Pay And Benefits

• Hourly pay: $24-$28/hr
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
• Worksite: Leading professional development and networking (Chicago, IL 60661 - Hybrid or Remote)
• 40 hours/week, 12 Month Assignment

Customer Success Associate Responsibilities

• Collaborate internally with Sales Partners, Customer Support Teams, and other internal partners to respond to customer inquiries and prioritized accounts.
• Serving as a Customer Champion and Advocate.
• Provide best practices to help drive user behavior and product adoption.
• Maintain healthy customer engagement levels by reviewing low utilization trends and providing proactive solutions to further drive customer success.
• Expedite technical and purchase-related escalations.
• Helping Customers see Value Realization.
• Identify product education and ongoing adoption needs by reviewing product engagement metrics and driving best practice usage of the Learning Center.
• Document all communication with users and accounts accurately and in a timely manner via internal systems & tools.
• Assisting with Customer Retention and Expansion.
• Ensure customers receive timely responses and/or updates to inquiries.
• Maintain an understanding of Hiring Solutions products and industry knowledge to support greater customer engagement on the most relevant features/functionality for their specific needs.
• Ensure successful onboarding of new accounts and new users by providing goal-based resources as well as recommendations for customer learning to develop existing users.
• Collaborate internally with partners closely with Account Directors (AD) to ensure our Customers achieve a significant return on investment and drive business success with their Talent Solutions investment.
• Support a cohort of Hiring Solutions Accounts to ensure effective product onboarding, product usage, and engagement with a customer’s current products and solutions.

Customer Success Associate Qualifications

• Recruiting or other applicable talent experience is preferred.
• Proficiency in a CRM Software (e.g., Salesforce, Dynamics) & Microsoft Office (Outlook, Excel, Word, and PowerPoint) is preferred.
• Dependable organization, task management, and time management skills are preferred.
• A BS/BA degree from a 4-year college or university is preferred.
• Ability to build authentic internal stakeholder & customer relationships is preferred.
• Ability to manage multiple customer account inquiries and deadlines simultaneously is preferred.
• Ability to show verbal and written communication skills and technical aptitude is preferred.
• 3+ years of experience in B2B Customer Support, Customer Success, Account Management, Customer Education/Training, and/or Sales Role.
• Experience reviewing data, trends, and client information to identify customer solutions, opportunities, or resolution is preferred.
• Organized with multitasking, analytical, and relationship-building skills.

Compensation: From $24.00 to $28.00 per hour