Customer Success Manager - Remote - $120-150K

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CUSTOMER SUCCESS MANAGER - REMOTE - $120-150k

Our client, a Microsoft Partner, is looking to add a Customer Engagement Lead/CSM to its team. This is a customer facing position with the goal of selling client's products and services to customers. This role is a high level individual contributor, reports into the COO and is expected to grow.

Role & Responsibilities

• Communicating project progress, status updates, and issues to stakeholders, both internally and externally, and providing regular reports on project status and financials.
• Conduct a project kick-off call, collaborate, and create project plan
• Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development
• Develop and drive business cases that outline problems, impacts, proposed solutions and outcomes that help improve our performance and success.

Skills & Qualifications

• Knows the market as an experienced technical product manager, can advise and sell customers on product(s). Will need to learn Client's products. Not expected to know client's products as they are 'very unique'
• Responsible to drive Deliverables, Timelines, and Quality. Has Technical credibility and authority with Azure or AWS. May come from a technical environment of working for contact centers, or security centers.
• Knowledge of Public cloud platforms Azure, or AWS, MS Collaboration suite (Teams, SharePoint), or Contact Center solutions

Benefits

• Dental
• PTO
• 401K
• Medical
• Vision

To discuss more in detail, please send your resume to or call

Nigel Frank International is the global leader in Niche IT Recruitment with a focus on Microsoft technologies. We deal with Microsoft Partners & End Users throughout North America. We have open positions and relationships with some of the top partners and end users throughout the US and offer some excellent opportunities.

I understand the need for discretion and would welcome the opportunity to speak to any candidates considering a new career or job either now or in the future. Confidentiality is of the utmost importance.