Manager, Customer Success & Insights

Job Title: Manager, Customer Success & Insights

Reference ID: REFID579386

Location: Remote, but must be physically US-Based

About This Job

As a Customer Success & Insights Manager, you are responsible for all client activity and the overall success of NielsenIQ with the customer. This includes driving timely outcomes and client value through the data and analytics, which impacts the overall customer experience and elevates NIQs performance. This role has deep knowledge of the customer’s business and industry, enabling you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

Responsibilities

• Work with internal partners to ensure timely delivery of monthly data and reporting
• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation
• Build/maintain strong relationships and deep expertise with adaptability, urgency, and positivity
• Leverage NielsenIQ solutions, apply industry knowledge, and conduct issue-based analyses with clear, proactive insights and action-oriented recommendations
• Partner with customers to set objectives that drive business impact and maximum value
• Understand client structure and organization
• Ensure on-time delivery of solutions to achieve forecasted revenue on-time
• Develop a consultative approach to solving business issues, understanding the industry and issues a customer is facing
• Drive strategic thought leadership, leveraging NielsenIQ tools and assets
• Identify opportunities for increased partnership and elevate to sales partners
• Work collaboratively with internal partners to ensure deliverables are connected to customer business objectives, delivered on time, and focused on the outcome
• Ensure client stakeholders buy into the outcomes and value NielsenIQ is delivering
• Lead client discussions, providing proactive insights and action-oriented recommendations

Qualifications

You are flexible and quickly adapt to a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively in a remote team within a challenging and matrixed environment while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities.

• Experience with data analysis, manipulating scan/panel data, and visualizing insights
• College/University undergraduate or Master's degree
• 4+ years of Consumer-Packaged Goods industry experience preferred
• Highly proficient in Microsoft Office, experience with BI Tools a plus (PowerBI, Tableau)
• Familiarity with NielsenIQ solutions or syndicated data

Our Benefits

• Parental leave
• Life assurance
• Flexible working environment
• Health insurance

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.