Customer Success Manager Jobs

About Boxtrot:

Boxtrot is a dynamic, fast-growing boutique Third-Party Logistics (3PL) company specializing in providing seamless services to Shopify brands. Leveraging technology, we enable brands to scale with reliable, efficient, and customer-focused logistics solutions.

About the Role:

Boxtrot is seeking a proactive and passionate Customer Success Manager to join our team in Chicago. In this critical role, you'll be the bridge between Boxtrot and our valued clients, providing them with world-class support and fostering long-term relationships.

Responsibilities:

• Collaborate with internal departments to deliver solutions that meet clients' specific needs and challenges.
• Proactively identify opportunities for clients to maximize the value they receive from our services.
• Advocate customer needs/issues cross-departmentally and act as a voice of the customer within Boxtrot.
• Provide insights to the team on customer feedback and experience to improve our service offerings.
• Develop a deep understanding of our clients' businesses and their key objectives.
• Address client queries in a timely and accurate manner, resolving any issues with expedience and professionalism.
• Utilize customer success software to track customer interactions and satisfaction.
• Maintain a thorough knowledge of Boxtrot's services and keep customers updated on new features and offerings.
• Facilitate seamless onboarding processes for new clients, ensuring smooth transitions and system integrations.
• Manage and nurture client relationships, driving customer satisfaction and loyalty.

Qualifications:

• A results-oriented mindset with a passion for helping customers succeed.
• Bachelor's degree or equivalent work experience.
• Ability to manage multiple priorities and tasks in a fast-paced environment.
• 3+ years of experience in Customer Success, Account Management, or related customer-facing roles.
• Strong knowledge of the Shopify platform is preferred.
• Familiarity with Customer Relationship Management (CRM) software is preferred.
• Excellent interpersonal, communication, and customer service skills.
• Strong problem-solving skills and the ability to think on your feet.

Boxtrot is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and make hiring decisions based on merit, qualifications, and business needs. We do not discriminate based on age, race, color, religion, sex, sexual orientation, national origin, disability, or any other status protected under federal, state, or local law.

We invite you to join us in our mission to revolutionize logistics services for Shopify brands. If you're passionate about customer success and eager to make a significant impact in a fast-paced, tech-enabled environment, apply today!

How to Apply:

Please send your resume and a paragraph outlining your experience with customer success and why you're interested in working with Boxtrot to [email protected]. We look forward to hearing from you!

All applications are due by Midnight on July 14.

Compensation: $45,000-$75,000