Customer Onboarding & Services Specialist (Remote)

Join our team at Hiring Company and gain the opportunity to make a positive impact in the education industry. As a Customer Onboarding & Services Specialist, you will play a critical role in ensuring the success of our customers by delivering exceptional services and support. You will have the chance to work remotely, providing flexibility and autonomy in your work. Apply now and be part of a company that values your growth and success.

Responsibilities

• Onboard new customers and configure their Hiring Company platform
• Continuously improve team practices and identify efficiencies
• Ensure smooth handoffs between sales, services, and customer success management
• Manage multiple customer projects independently, ensuring timely completion and high-quality deliverables
• Launch new mentorship programs for customers
• Develop expert-level knowledge in key product functionality to guide customers towards strong adoption and platform growth
• Serve as the main point of contact for new customers during the onboarding process
• Collaborate with cross-functional teams to ensure high customer satisfaction
• Achieve customer satisfaction goals for onboarding and services projects
• Identify and mitigate customer project risks effectively
• Provide ad hoc services and support to ensure customer growth and adoption

Desired Skills & Experience

• Experience leading customer onboarding or services projects in a B2B SaaS organization (ed tech preferred)
• Project management experience is a plus
• Excellent interpersonal and communication skills, both written and verbal
• Strong attention to detail and organizational skills, with the ability to manage multiple projects in fast-paced environments
• Ability to collaborate effectively with various teams and stakeholders
• Openness to professional development opportunities
• Willingness to take risks and challenge assumptions to deliver optimal solutions for customers
• Track record of meeting or exceeding customer satisfaction and time to value targets
• Familiarity with Hiring Company platform or higher education experience (consulting, software/tech partner, or direct work in higher education)

Additional Information

At Hiring Company, we celebrate and support diversity in our workplace. We are an equal opportunity employer and provide accommodations for individuals with disabilities. For any assistance or accommodation needs, please contact us at careers@Hiring Company.com or 650-584-3400.

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