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Coordinator Of Customer Experience Jobs

Director Of Sales, Customer Experience
By Opendoor At United States
We Offer The Following Benefits And Perks
Hire and lead a national team of Experience Partners. Influence the recruiting, hiring, onboarding, and retention.
Act as a champion for the seller and buyer experience.
Own performance for Experience Partners across the entire company, communicating and reporting to executives on business unit performance.
Protect and grow our core customer experience and brand loyalty metrics.
Identify and improve operational gaps negatively impacting customer experience and work cross-functionally to correct them.
Director Of Customer Experience
By JBC At El Segundo, CA, United States
Must have 5+ years of Customer Experience and management experience in a direct-to-consumer environment
Manage Customer Experience Department activity and performance
Oversee the Customer Experience Department, including onboarding, training/development, and scheduling
Define and implement Customer Experience training programming
Support customers by providing a world-class customer experience, anticipating their needs and providing simple and supportive guidance
Strong written and verbal communication skills
Customer Experience Enablement Coordinator
By TeamSnap, Inc. At , Remote
Document new or updated processes and procedures in our existing knowledge base, ensuring accuracy and clarity.
Take ownership of our knowledge base in Confluence, reviewing existing content for improvements and identifying opportunities for enhancement.
Highly analytical with excellent planning, coordination, and communication skills for effective collaboration with peers and stakeholders.
Experience in managing multiple projects concurrently, from initial planning to deployment.
Prior experience in an enablement role within a SaaS/tech company.
We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool
Director Of Customer Experience
By GreenLight Biosciences At Triangle, NC, United States
Executes credits/rebills in close association with Finance and Inventory Management groups
Experience working with all levels of management and with key business stakeholders.
Assist with creation of sales and invoice management systems (CRM) and processes
Work with sales and other internal actors to create after sales service processes and systems and manage such
Propose and manage incentive programs and fulfillment options
Minimum of 10 years agrochemical experience in a similar position
Coordinator, Airport Customer Experience Compliance
By American Airlines At , Hartford
Minimum Qualifications- Education & Prior Job Experience
Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
This job is a member of the Customer Experience Team within the Customer Experience Division.
Ability to adjust hours and shifts to meet business requirements and workload demand
Leadership with practical coaching experience
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Customer Experience Enablement Coordinator
By Wexford Mental Health Association At United States
Document new or updated processes and procedures in our existing knowledge base, ensuring accuracy and clarity.
Take ownership of our knowledge base in Confluence, reviewing existing content for improvements and identifying opportunities for enhancement.
Highly analytical with excellent planning, coordination, and communication skills for effective collaboration with peers and stakeholders.
Experience in managing multiple projects concurrently, from initial planning to deployment.
Prior experience in an enablement role within a SaaS/tech company.
We're proud to beremote-first.We've been remote since 2009, long before COVID made it cool
Director Of Customer Experience
By PathAI At Memphis, TN, United States
Experience setting strategic plans, improving processes and change management
Computer proficiency, strong typing and data entry skills, demonstrated attention to detail and excellent organizational skills.
Ability to learn and use laboratory management systems.
Drive broader product adoption, customer outcomes and customer experience through optimized service processes
Operate in compliance with all regulatory requirements and company policies.
Ideally, experience launching new technologies or innovations in client service / laboratories.
Customer Experience Program Coordinator
By City of Redmond At , Redmond, Wa $75,648 - $102,120 a year
Cost Recovery Management: Managing cost recovery for all rentable assets will be part of your responsibility to ensure financial efficiency.
The City of Redmond offers an excellent benefits package including:
You are a strong communicator: Excellent communication skills, both written and verbal, will be essential for effective coordination and collaboration.
Two (2) years of experience performing administrative duties is preferred.
One (1) year of experience in a municipal setting is preferred.
Valid First Aid & CPR certifications (must be obtained within 6 months of hire).
Customer Experience Logistics Coordinator
By Trinity Air Medical At Tempe, AZ, United States
2.Logistics, Aviation, Transportation, Healthcare Management, Organ Donation Industry
The Logistics Coordinator I reports directly to the Operations Manager
G.Strong interpersonal skills and an ability to critically problem solve.
I.Adheres to all documentation requirements for TAM customers.
P.Proficient in computer software programs including Microsoft and data entry.
1.Minimum 2-4 years experience in related fields:
Customer Experience Coordinator Jobs
By Nxt Level At Las Vegas Metropolitan Area, United States
Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits
Experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations
Minimum Requirements for the position:
This position will pay $18- $22/hour based on experience. The role is eligible for overtime.
Be a representative that provides outbound and inbound support via the phone at a fast pace.
Basic understanding of Microsoft Office Products; Word, Powerpoint, Excel, etc.
Customer Experience Coordinator Jobs
By Pat Plumbing, Heating and Air At Topeka, KS, United States
Proven experience in a call center or in an office setting.
Strong organizational skills and the ability to follow through on tasks and initiatives.
Excellent verbal and written communication skills, with the capacity to effectively engage with both team members and customers.
Maintain monthly membership records including contact information, billing details and maintenance inspections.
Monitor call center metrics and generate weekly reports on call numbers, cancellations, callbacks, and other key performance indicators.
Take incoming calls and book customer appointments.
Customer Experience Coordinator Jobs
By Pat Plumbing, Heating and Air At Lawrence, KS, United States
Proven experience in a call center or in an office setting.
Strong organizational skills and the ability to follow through on tasks and initiatives.
Excellent verbal and written communication skills, with the capacity to effectively engage with both team members and customers.
Maintain monthly membership records including contact information, billing details and maintenance inspections.
Monitor call center metrics and generate weekly reports on call numbers, cancellations, callbacks, and other key performance indicators.
Take incoming calls and book customer appointments.
Vp Of Customer Experience
By Whisker At Auburn Hills, MI, United States
Strong analytical skills and business acumen, with demonstrated data-driven approach to business management
Will perform additional responsibilities when required
BA in applicable field and/or 10 years of experience
Demonstrated leadership in fast-paced and challenging environments where you’ve managed ambiguity and adapted yourself and the team as the business evolves
Experience providing support for technical consumer products
Results-oriented with experience setting and exceeding goals and scoring high on key customer experience metrics
Senior Manager Of Customer Experience
By Sakari At United States
Previous people management experience with a remote workforce.
Hire, train and lead the remotely based Customer Support and Customer Success Management teams.
Manage the creation and updates of Knowledge Base resources for internal and external stakeholders.
Clearly and effectively translate Sakari leadership vision and strategy to support processes that deliver a world-class customer experience.
Experience with Software as a Service (SaaS) preferred.
Excellent communication skills, fluent in English (written and spoken).
Coordinator, Airport Customer Experience Compliance
By American Airlines At Las Vegas, NV, United States
Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
This job is a member of the Customer Experience Team within the Customer Experience Division.
Ability to adjust hours and shifts to meet business requirements and workload demand
Leadership with practical coaching experience
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Investigates irregularities and fines received from FAA, TSA, DOT and other regulatory agencies
Customer Experience Coordinator Jobs
By Nxt Level At United States
Location: Remote / work from home
Compensation: $19- $20/ hour depending on exp.
You can review my company website at https://www.nxtlevel.io/
If you're interested please send your resume to [email protected]
Customer Experience & E-Commerce Coordinator
By Veronica Beard At New York City Metropolitan Area, United States
Utilize in-depth knowledge of on-site collection to effectively communicate product features and provide styling advice to customers
Responsible for ensuring quality of post-purchase experience including enhancements to order tracking, return processes, and omnichannel fulfillment
1-2 years of prior customer service experience, preferably at an e-commerce beauty or fashion retail business
Strong listening skills and sociable, friendly with an engaging personality
Attention to detail, and organized with accurate data entry
Deliver superior, personalized service to address customer inquiries and follow-ups via phone calls, emails and SMS
Director Of Training, Customer Experience
By ŌURA At San Francisco, CA, United States
Strong project management skills and the ability to manage multiple projects simultaneously
Experience with learning management systems (LMS) and other learning technologies
Bachelor's degree or equivalent experience
8+ years of relevant experience
Experience as a leader in a global organization is preferred but not required
Strong knowledge of instructional design principles and adult learning theories
Coordinator, Airport Customer Experience Compliance
By American Airlines At Tampa, FL, United States
Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
This job is a member of the Customer Experience Team within the Customer Experience Division.
Ability to adjust hours and shifts to meet business requirements and workload demand
Leadership with practical coaching experience
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Investigates irregularities and fines received from FAA, TSA, DOT and other regulatory agencies
Head Of Customer Experience
By Empower At United States
Build, develop, and lead a high-performing in-house customer experience team.
Develop and implement a customer experience strategy aligned with the company's mission and values.
Monitor and analyze customer experience metrics, such as Customer Satisfaction Score and response times to identify areas for improvement.
Leverage data-driven insights to identify trends, patterns, and opportunities for enhancing customer experience and driving operational excellence.
3+ years of experience in a Senior Customer Experience role, preferably in the gig economy or at a startup.
Experience building and managing high-performing teams.

Are you passionate about providing exceptional customer service? We are looking for a Coordinator Customer Experience to join our team and help us deliver an outstanding customer experience. If you have a knack for problem solving and a commitment to providing excellent customer service, this could be the perfect job for you!

Overview:

A Coordinator Customer Experience is responsible for ensuring that customers have a positive experience with a company. They are responsible for managing customer inquiries, providing customer service, and resolving customer issues. They must be able to communicate effectively with customers and have a strong understanding of customer service principles. They must also be able to work independently and as part of a team.

What is How To Become an Coordinator Customer Experience?

To become an Coordinator Customer Experience, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or a related field. Additionally, you should have strong communication and problem-solving skills. You may also need to have knowledge of customer service software and other related technologies.

Coordinator Customer Experience Skills:

• Excellent customer service skills
• Strong communication skills
• Problem-solving skills
• Knowledge of customer service software
• Ability to work independently and as part of a team
• Knowledge of customer service principles
• Ability to multitask
• Ability to handle customer inquiries
• Knowledge of customer service best practices

What is Coordinator Customer Experience Knowledge?

• Knowledge of customer service principles
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service regulations
• Knowledge of customer service processes
• Knowledge of customer service trends
• Knowledge of customer service metrics

What is Coordinator Customer Experience Responsibilities?

• Manage customer inquiries and provide customer service
• Resolve customer issues in a timely manner
• Communicate effectively with customers
• Monitor customer feedback and provide feedback to management
• Ensure customer satisfaction
• Develop customer service policies and procedures
• Monitor customer service metrics
• Train and mentor customer service staff

What is Coordinator Customer Experience Experience?

• Previous experience in customer service or a related field
• Experience in customer service software
• Experience in customer service best practices
• Experience in customer service regulations
• Experience in customer service processes
• Experience in customer service trends
• Experience in customer service metrics

What is Coordinator Customer Experience Qualifications?

• High school diploma or equivalent
• Knowledge of customer service principles
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service regulations
• Knowledge of customer service processes
• Knowledge of customer service trends
• Knowledge of customer service metrics

Coordinator Customer Experience Education:

• High school diploma or equivalent
• Bachelor’s degree in business, customer service, or a related field
• Certification in customer service or a related field
• Training in customer service software and other related technologies
What tools help Coordinator Customer Experience work better?
• Customer service software: Customer service software helps Coordinators Customer Experience manage customer inquiries, provide customer service, and resolve customer issues.
• Customer feedback tools: Customer feedback tools help Coordinators Customer Experience monitor customer feedback and provide feedback to management.
• Knowledge management systems: Knowledge management systems help Coordinators Customer Experience develop customer service policies and procedures.
• Reporting tools: Reporting tools help Coordinators Customer Experience monitor customer service metrics.
Good tips to help Coordinator Customer Experience do more effectively?
• Listen to customers: Listening to customers is essential for Coordinators Customer Experience to understand their needs and provide the best customer service possible.
• Be proactive: Coordinators Customer Experience should be proactive in addressing customer issues and resolving customer inquiries.
• Follow up: Following up with customers is important for Coordinators Customer Experience to ensure customer satisfaction.
• Stay organized: Coordinators Customer Experience should stay organized to ensure customer inquiries are handled in a timely manner.
• Stay up to date: Coordinators Customer Experience should stay up to date on customer service best practices, regulations, and trends.
Common Coordinator Customer Experience interview questions?
• What experience do you have in customer service?
• How do you handle customer inquiries?
• What customer service software are you familiar with?
• How do you handle customer complaints?
• What customer service best practices do you follow?
• How do you ensure customer satisfaction?
• What customer service metrics do you monitor?