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Director Of Sales, Customer Experience
Company | Opendoor |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Real Estate |
Expires | 2023-10-13 |
Posted at | 7 months ago |
About Opendoor
- Direct sales activities within the assigned area, set expectations, provide mentorship, prioritize efforts, hold the team accountable, and execute each sales cycle phase.
- Identify and improve operational gaps negatively impacting customer experience and work cross-functionally to correct them.
- Evaluate current sales processes and recommend program changes that drive performance and growth in the field
- Hire and lead a national team of Experience Partners. Influence the recruiting, hiring, onboarding, and retention.
- Leverage your listening, presentation, relationship, and analytical skills to influence decision-making across the organization, including executives, peers, and the rest of the organization
- Work as a team for the most efficient use and deployment of resources; collaborate with engineering, channels/alliances, professional services, product, legal, and marketing teams to create a seamless customer experience
- Own performance for Experience Partners across the entire company, communicating and reporting to executives on business unit performance.
- Collaborate with cross-functional leaders to identify areas for focus and create sales performance action plans
- Gather and synthesize customer insights to help our product and marketing teams deliver a robust online and offline customer experience.
- Protect and grow our core customer experience and brand loyalty metrics.
- Encourage, empower, and motivate while pairing business and revenue objectives with appropriate growth initiatives
- Act as a champion for the seller and buyer experience.
- Encourage, empower, and motivate while pairing business and revenue objectives with appropriate growth initiatives
- Outstanding judgment and proven ability to influence
- 5+ years of experience running a business or business unit
- Experience working and leading a team of 10+ in a high-growth company
- Ability to listen, simplify, and tailor advice to specific stakeholders
- Passion for real estate is a plus!
- 3+ years managing managers
- Experience leading a cross-functional team, including working closely with operators
- Demonstrated leadership abilities - capable of motivating and inspiring a team
- Full medical, dental, and vision with optional 85% coverage for dependents
- Paid time off to volunteer
- Flexible vacation policy
- Generous parental leave
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