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Specialist, Billing Company Product Support
Company | Tebra |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-31 |
Posted at | 9 months ago |
Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.
- Responding promptly to customer inquiries.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Acknowledging and resolving customer complaints.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating and coordinating with colleagues as necessary.
- Processing orders, forms, applications, and requests.
- Ensure customer satisfaction and provide professional customer support.
- Communicating with customers through various channels, specifically phone calls and tickets.
- Knowing our products inside and out so that you can answer questions.
- Providing feedback on the efficiency of the customer service process.
- Experience in the Medical Billing industry is desirable
- Deep knowledge of customer service principles and practices
- General computer usage knowledge
- 12 months minimum experience in customer support or/and customer service for medical services or SaaS companies.
- Salesforce knowledge and experience – desirable
- Experience working with tech support – desirable
- Demonstrated professional and friendly demeanor with customers.
- Demonstrated communication Skills – oral and written.
- Positive attitude and professionalism
- Strong analytical and problem-solving skills
- Highly motivated and goal-oriented individual
- Must be dependable and self-motivated
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