Billing Support Specialist Jobs

Billing Support Specialist

Our client’s Billing Support team is seeking an enthusiastic, team-oriented and experienced Billing Support Specialist that takes each inquiry as an opportunity to engage their customers and business partners.

As a Billing Support Specialist, you be the voice to customers, helping them with any billing questions or issues they may have.

Location: Birmingham, AL 5 days a week on site

Work hours: 9am – 6pm CST

Why you’ll love our client:

• Fast interview process:
• Beautiful modern office space with free snacks and fountain drinks
• Great benefits, including unlimited PTO
• Quick feedback
• 1 hr. one and done interview
• Fun and inviting company culture

What you’ll be doing:

• Handle inquiries of the Billing Support queue, supporting all invoicing and billing support functions for external and internal customers
• Perform additional duties as required
• Process invoices and customer account amendments in a timely and accurate manner
• Drive process improvements in the area of accounts receivables, cash applications, credit management, and collections
• Ensure deliverables are met as per defined targets and SLA’s for nonstrategic clients
• Effectively manage all Billing Support queries by collaborating cross functionally and with management
• Ensure daily deliverables are met in terms of defined targets & SLA’s

What you need to have:

• At least 2 year of customer service and call center experience