Customer Care Specialist Wfh

WHO WE ARE:

At HealthTrust, we believe that healthcare isn’t defined by the four walls in which it’s practiced. It’s defined by its people. We pride ourselves on creating opportunities which expand skill sets, broaden career horizons, provide economic stability, and cultivate personal growth.

HealthTrust Workforce Solutions is a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals. We are the Healthcare industry’s largest managed services provider and a top ten largest healthcare staffing company, we put more than 28,000 professionals to work each year.

WHAT WE OFFER:

• Competitive Pay

• Comprehensive Training

• Medical, Dental, Vision, And 401(K) Matching

• Generous PTO and Paid Holidays

• Retirement Planning And Savings Options

• Tuition Assistance

• On-Site Gym

• Pet Insurance

WHAT YOU'LL DO:

The Customer Service Specialist will be responsible for providing outstanding customer service for all incoming calls from internal and external customers. This position will also ensure proper follow up with DHPs that have been sent electronic applications. This position serves customers by determining requirements; answering inquiries; resolving problems and fulfilling requests while maintaining database integrity in the Staff PM System. This position will also be responsible for assisting the Data Entry/Reporting team in monitoring and effectively maintaining the volume of all DHP Credentialing mailboxes.

SUPERVISOR: Credentialing Manager

SUPERVISES: None

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Creates ad hoc reports as requested
• Maintains accurate records of all files in Staff PM; records all activities in the diary
• Fulfills Facilities’ requests for credentialing by sending credentialing packets or links to all DHPs entered in Inventory Log
• Resolves problems by clarifying issues; researching and exploring answers and determining alternative solutions
• Responsible for entering basic DHP information in Staff PM for DHPs requesting access to participating eDHP facilities
• Answers incoming inquiries from DHPs, Facilities and Agencies by clarifying desired information; researching, locating, and providing essential information
• Participates in special projects as needed and performs other duties as assigned.
• Maintains privacy and confidentiality (intentional or unintentional) of company and employee information in verbal, written, and electronic form. Limits access to all information to job-related on a need to know basis
• Escalates unresolved problems to immediate supervisor for resolution
• Follow up on a via phone and email to DHPs that do not respond to initial credentialing requests
• Act as a backup to data Entry/Reporting team in monitoring and effectively maintaining the volume of all DHP Credentialing mailboxes.
• Notifies respective Supervisor of problem-causing trends on items needing attention
• Accurately record all follow up activities in Inventory Log (Follow up and Sent to Facility)
• Follow up on non responding DHPs that have been sent a ling and not submitted credentialing application
• Notify facilities on a monthly basis of DHPs that do not respond to credentialing requests
• Maintains set production and quality standards