Billing & Technical Customer Service Advisor, Remote

2023-82996
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Billing & Technical Customer Service Advisor (Work From Home!)
Starting pay rate is $17.31 an hour.
Full time schedules between the hours of 7am – 10:30pm CST.
Plenty of growth opportunities within the team!
Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!
Paid time off. Work Shift will be assigned after training which may include at least one weekend day.
Fully work from home!
About the Billing & Technical Customer Service Advisor Role – Work From Home role:
As a member of the team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. You manage a high volume of incoming calls from customers while navigating through multiple systems.
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and client. Your punctuality and dependability are key to our clients' success.
A few of the questions you may receive as a customer representative are the following:

• My device is unresponsive, how can I get it to power on?
• Why can't I sign into my account?
• I don't recognize a charge on my account, can you assist?

Requirements Of The Role

• Have high speed broadband internet access meeting the following speeds:
• Have at least six months of customer service experience
• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check
• Be at least 18 years or older

download = ≥10, upload ≥3, Ping ms <175
(no Wi-Fi or satellite internet, you must have ethernet connections)

• Have strong computer knowledge, including ability to accurately type at least 30 wpm
• Flexibility to receive a full-time, five-day work schedule between Monday – Sunday
• Have a workspace with a door that can be closed and only be accessed by you during your work hours
• Be courteous and friendly with a high degree of professionalism
• Be able to work independently with discipline and motivation to succeed in a virtual environment
• Preferably, have previous Contact Center and/or work from home experience
• Have excellent English written and verbal communication skills
• Live in one of the following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
• Thrive in a fast-paced work environment

#RemoteAP
In Return We Offer

• Paid Time Off
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about helping people
• $17.31 per hour plus incentive and bonus programs
• Health Benefits for you and your family, including medical, dental, vision

What We Look For…

• Can commit to 100% attendance for five weeks of paid training
• Ability to navigate multiple applications and research solutions with ease
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
• Provide calm conflict resolution and problem resolution for frustrated customers
• Love helping people and guiding them to the best solution for their issue
• Desire to work with one of the world's most recognized brands
• Strong people skills to build a genuine connection with a customer
• Passionate and excited by innovative technology
• Problem solvers who can patiently listen to, understand, and address complex customer issues

We have a variety of schedules available which will include at least one weekend day, mostly mid and evening shifts (typically 9-hour shifts anytime between 7am – 10:30pm CST). There will be quarterly opportunities to receive new shifts based on customer needs (or more frequently if needed).
Below is what you'll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!

• Apply to the role and provide your basic profile information (2 minutes)
• Answer prescreen questions to be sure you meet the minimum requirements for the role (3 minutes)
• Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)
• Complete a typing test (2 minutes)

For the typing test and assessment, you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard a local coffee shops, library, shipping stores or just search for “public computers near me”. Once you access to a computer, you can login to your account and complete the application process.
If you do not complete all the steps, we will send you an email reminder. If you don't hear from us, please check your spam folder for messages from the recruiting team.
We Are Currently NOT Hiring In The Following Geographies
States: AK, CA, HI, MA, IL, MT & NY
Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC.
Be part of the future
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.
Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary for this role is $17.31 per hour.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.