Remote Customer Care Specialist

The role of a Customer Service Representative is a key position within The Hiring Company because you are the voice of our organization and our clients.

You are highly valued as our customer’s primary point of contact, and The Hiring Company is very much invested in your success in this role.Providing excellent customer service is top priority for us!

The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.

• Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges
• Receive in-bound calls from customers and provide superior service
• Listen to our customer’s concerns, solve problems, answer questions and work with them to find a resolution while showing empathy
• You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested

Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind

• Excellent verbal, written, and listening skills
• Ability to multi-task using technology
• Strong attention to detail
• 1-3 years of prior experience in a customer-facing role
• Relentless drive to own the customers problem and ability to think outside of the box to resolve them
• Ability to adapt to change and work well in a fast-paced environment
• Great communication skills, a love for talking to people and ability to WOW customers on every call
• Minimum high school diploma or GED
• The Hiring Company provides a paid comprehensive training program to equip you with the tools and knowledge to meet our customers’ needs.As a condition of employment, you must attend all the required training to achieve an optimal learning experience and qualify for this role.

• Prior experience in a work from home position
• A college degree and 0-1 years of work experience in an office, call center, or customer contact center environment
• Bilingual in English/Spanish: the ability to speak, read and write the Spanish language fluently
• Relevant licenses and certifications

• General office demands
• This is a Full-time job.The Hiring Company's hours of operation are 7 days a week, Monday through Sunday, 365 days per year including holidays.Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule.Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year.
• While working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side.You can test your internet speed at www.speedtest.net or by contacting your service provider.

• We have various work schedules and pay shift differentials for night and weekend hours worked.
• Competitive paid time off, including holidays
• Pay is based on several factors including but not limited to relevant work experience, education, and certifications.
• Medical benefits begin on your first day

Pay Range:

$14.04 - $23.50

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.