Customer Care Specialist- 7/17 Van Buren, Ar

Company Description

About Experian

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

As the world’s leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the “World’s Most Innovative Companies" and ranked on Fortune’s Best Companies to work for. Experian was ranked among the best HR teams in the US in 2021.

New Hire Class starting July 17, 2023!

This position pays $15 /Per Hour!

Experian has multiple exciting opportunities for Customer Care Specialist positions based out of our Van Buren location!

• This position pays $15.00/hr and is eligible for a $1,500 Performance Bonus which is paid out after completing 90 and 180 days of employment.

Additionally, You Will

This is a great opportunity for someone passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer skills. An ideal candidate will be resourceful and have the ability to learn quickly and be empathetic with our customers.

• Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area
• Effectively handle escalated customer issues in a professional and timely fashion
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections

Qualifications

What your background looks like

• Ability to work onsite after training period
• High School Diploma or GED
• Ability to work independently in compliance and regulatory environment
• Proficiency with computer programs
• One or more year(s) of customer service experience
• Coordinate between bureau and client systems to assist customers
• Exceptional Customer Service experience
• Remote role but must live within 45 minutes of Van Buren, AR
• Results orientated and passionate about helping customers
• Ability to problem solve with probing questions
• Excellent communication skills, written and verbal
• Must be able to successfully pass background screening which will include a criminal background check, employment verification, education verification, credit check as well as a drug screen. A reasonable accommodation is available for individuals testing positive when they have been prescribed marijuana for medical reasons, but no accommodation is available for the recreational use of marijuana
• Multi-tasking skills in a fast pace environment

Training & Shift Requirements

• During training, you must be available: Monday through Friday from 8am. to 5pm.
• After training, you must be available to work an 8-hour shift and be open to working one weekend day
• We will be training remotely, therefore, you must be able to prove you have high-speed internet service. You can test your home internet speed by using this link: https://speedtest.net/
• Available for first 90 days with no time out of office (Training; Probation period)
• During training and team meetings, you will be required to be on camera using your computer’s webcam.

Perks

• Benefits (Medical, Dental, Vision, 401k, Tuition Reimbursement, etc.)
• Great workplace! Diverse and welcoming culture with Employee Resource Groups and opportunity for professional growth & advancement
• Five sick days each calendar year (prorated based on start date).
• 12 paid company holidays (based on company needs you may work some holidays)
• Three weeks of vacation per year (prorated based on start date).
• Competitive pay ($15/hr) and comprehensive benefits package, including an annual bonus target of 5%.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!