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Customer Care Specialist Jobs

Customer Care Specialist I
By Vericast At Houston, TX, United States
Responsibilities for inbound or outbound call segment applies based on individual assignment.
Providing education and support regarding products and services
Acts/offers appropriate products, services, and solutions to meet customer needs
Previous customer service, banking or retail experience helpful
Good communication and interpersonal skills
Successfully completes initial new Specialist training program and participates and completes all required learning and ongoing training
Customer Care Specialist Jobs
By Techstreet At Ann Arbor, MI, United States
Apply active listening, decision-making and conflict management skills to ensure a positive customer experience
Working knowledge of web-based applications and Microsoft 365 Suite; experience with Dynamics 365 CE a plus.
Through Q & A and product knowledge, match customer needs with Techstreet products
1-3 years minimum of customer service experience.
Excellent oral and written communication skillswith a consistent, positive attitude and deep customer service orientation.
Good analytical, troubleshooting, problem solving and decision-making skills.
Customer Care Specialist 2 – Remote – Hawaii
By Nordstrom At Honolulu, HI, United States
This role is a fully remote, work from home position.
6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations
Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
Provide Customers with critical service and product information, ensuring customer satisfaction
Social Media & Customer Care Specialist
By BrownPrecast At St Paul, MN, United States

An exciting opportunity exists for the person with the desire, motivation, and required qualifications to take the ball running to lead and grow our Mittens & Max Pet Urn Department. Check us out ...

Customer Care Specialist Supervisor
By EcoShield Pest Solutions At Chandler, AZ, United States
6 months+ experience in a management position, ideally in a contact center environment
Assist management with collecting, reporting, and analyzing key performance metrics 
6 months+ related experience and/or training in sales and dealing with the public, or equivalent combination of education and experience preferred 
Maintains knowledge of company policies, procedures, and service offerings 
Monitor and ensure that team is compliant with the guidelines of company policies and department requirements 
Maintain excellent working knowledge of company policies and procedures
Customer Care Specialist Jobs
By Firstrust Bank At Horsham, PA, United States
Excellent Organizational / Time Management skills.
Knowledge - Skills & Abilities
Learn and maintain knowledge of Firstrust banking products and services.
1 year of Customer Service experience. Preferably in a Banking or Call Center environment
Communicates clearly and professionally. Strong interpersonal skills are required.
Provide a high level of service to all Firstrust customers via phone, email, written correspondence, or chat.
[Contract Position] Customer Care Escalation Specialist
By Willow Innovations, Inc. At Mountain View, CA, United States
Experience with breast pumps and lactation is preferred.
A person in this role is highly empathetic, a skilled communicator, and a creative problem solver.
A person in this role will own the customer's experience and resolution.
Own Mom's experience and resolution.
3-5 years of customer care experience specializing in escalations
Excellent oral and written communication skills
$25 Per Hour - [Hiring Now] - Customer Care Specialist | 100% Remote
By Get It Recruit At Washington, DC, United States

Description Interact directly with customers via phone, text, chat and email to accomplish business objectives -Understand company's scope: value proposition, operational processes and growth ...

Customer Care Specialist/ Part-Time
By Cloud Security Alliance At Bellingham, WA, United States

This position will support a wide range of customers, members, volunteers, and internal staff through (primarily) a helpdesk support platform. Tasks include direct ticket management and issue ...

Customer Care Specialist 2 – Remote – Colorado
By Nordstrom At Boulder, CO, United States
This role is a fully remote, work from home position.
6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations
Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
Provide Customers with critical service and product information, ensuring customer satisfaction
Customer Care Specialist 2 – Remote – New Mexico
By Nordstrom At Albuquerque, NM, United States
This role is a fully remote, work from home position.
6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations
Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
Provide Customers with critical service and product information, ensuring customer satisfaction
Customer Care Specialist - Remote Opportunity
By Ameris Bank At Atlanta, GA, United States
Required Knowledge, Skills And Competencies
Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
Maintains knowledge of banking products, programs, services and promotions.
Identifies customer needs and offers appropriate bank products and services to customers.
Thorough knowledge of banking policies, procedures, products and services.
1 or more years of customer service or call center experience preferred
Customer Care Center Specialist
By Meridian Knowledge Solutions At United States
Work with Professional Services, Advanced Support Teams, and Product Management Teams to resolve issues & close tickets in a timely manner
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Prefer BSc/BA in IT, Computer Science or related field, or equivalent experience
Proven experience as a Helpdesk Technician or other customer support role is a plus
Ability to self-manage individual queues
Determine the best solution based on the issue and details provided by customers
Customer Care Specialist 2 – Remote – Arizona
By Nordstrom At Tempe, AZ, United States
This role is a fully remote, work from home position.
6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations
Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
Provide Customers with critical service and product information, ensuring customer satisfaction
Customer Care Specialist, Sbi
By Pioneer Metal Finishing At South Bend, IN, United States
Share volume expectations and throughput requirements with production.
Keeps Customer Relations Manager informed of any significant issues.
Communicate with Shipping and Receiving department any unique shipping requirements or changes voiced by the Customer.
Work fluently with Pioneer’s current software package, yet remain flexible with computer skills.
Performs other miscellaneous job duties and related functions as needed.
Two years experience in a field with direct customer contact.
(100% Remote ) Wfh Customer Care Specialist
By Talentify.io At United States
1 + Call center experience in any industry
Answer calls to assist customers with order fulfillment and service execution
Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service
Assisting customers with roadside assistance and towing needs
Collecting information from customer about location, vehicles, issues they are experiencing, to help troubleshoot next steps
Customer Care Specialist (Remote / Flexible)
By Insulet Corporation At United States
Responsible for maintaining satisfactory call and order counts as defined by management.
Effectively communicate to customers what is needed to fill a pharmacy order by managing retail, PBM (Pharmacy Benefit Manager)
Associates degree or equivalent combination of education and experience. Bachelors preferred.
Call center/customer service experience required. This position has an inbound call queue/call handling requirement.
Knowledge of managed care industry is preferred.
Knowledge of diabetes and experience supporting customers with diabetes is preferred.
Remote Customer Care Specialist At Assurant
By HelpWelp At United States
Pay is based on several factors including but not limited to relevant work experience, education, and certifications.
Prior experience in a work from home position
What other skills/experience would be helpful to have?
You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested
1-3 years of prior experience in a customer-facing role
Excellent verbal, written, and listening skills
Customer Care Specialist Jobs
By Toast At Boston, MA, United States
Excellent problem solving, deductive reasoning, organization and communication skills
The majority of time spent is customer-facing, solving complex problems via phone (primary), email, and chat
Delights customers through expertise with empathy while demonstrating to customers how Toast products work better together
Ability to diagnose and recommend solutions that will prevent repeat issues
Critical thinking - Payments troubleshooting is often not a "follow these five steps" situation
Strong desire and willingness to work with numbers and reporting
Customer Care Specialist Jobs
By Therapy Brands At Birmingham, AL, United States
1-3 years of experience working in a remote environment preferred
Experience working remotely and/or with distributed teams is a plus
Responsible for having extensive product and industry workflow knowledge
Work continuously to increase product knowledge by reviewing escalated cases on a weekly basis
Create technical bulletins to serve as a job aid and expand the knowledge base for handling support issues
Agile working across Customer Experience spaces when needed, including Success, Services, and Implementation/Training

Are you looking for a job that offers great customer service and a chance to make a difference? We are looking for a Customer Care Specialist to join our team and provide exceptional customer service to our customers. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

What is Customer Care Specialist Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to handle customer inquiries in a professional and courteous manner
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Proficiency in Microsoft Office Suite
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology

What is Customer Care Specialist Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology

What is Customer Care Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Knowledge of company products and services
• Knowledge of relevant computer applications

What is Customer Care Specialist Experience?

• Previous customer service experience
• Previous experience in a call center environment

What is Customer Care Specialist Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Provide accurate information about products and services
• Follow up with customers to ensure their satisfaction
• Record customer interactions and details of inquiries
• Update customer information in the customer service database
• Process orders, forms, and applications
• Identify and escalate priority issues