Billing Customer Care Specialist Ii Jobs

Strong organization skills, and a high level of detail required

Robust working knowledge of MS Office (Outlook, Excel, and MS Word)

Work closely with properties that take their own reads to ensure they are obtained timely to meet prebill/billing deadlines.

Operate as a SME in partnership with internal software development team to identify and implement process efficiencies

Handle coordination with the collection of read data through the appropriate means for each system type (Inovonics, Tehama, Next Century, etc.)

Ensure sub-meter reads are loaded into the billing system timely for the prebill team to generate prebills according to billing schedules.

Prepare audit documents and submit to management for review.

Other duties as assigned by management or the Team Lead.

Create budgets for promotional offers

Bachelor’s Degree preferred with 3 to 4 years of relevant work experience.

Ability to demonstrate strong analytical, problem-solving and organization skills.

Excellent verbal, written and interpersonal communication skills.

Communicate payer requirements or updates to clients and leadership

Correct claims pre-submission for identified edits that will result in a claim denial or delay

Follow up on denied and rejected claims as identified through carrier denials/rejections via software or EOBs

Follow up on unpaid claims in an aged approach for final claim resolution

Proactively assist clients in identifying specific claim edits to avoid future claim denials

Communicate effectively and proactively with clients to avoid escalation

Basic knowledge of Project Management processes

Performs either on-site or remote training to our members

Previous customer support experience (providing customer service via phone is helpful)

Excellent written and verbal communication skills

Previous experience with presentations or public speaking

ull remote work for this team is taken under consideration for applicants

Analyzes, researches and processes insurance claims through electronic claims management systems in a timely manner.

Informs Billing Managers of any charging trends or edit trends and provide examples/education to other departments to reduce errors

Minimum two (2) years’ work experience with insurance claims and handling; billing experience with UB04 and 1500 or state specified form.

Knowledge of Word Processing software, Spreadsheet software and E-mail software

Billing Specialist II – Rejections (REMOTE)

Shared Services Center - Nashville

Organizational, multi-tasking and time management skills, with excellent attention to details

Knowledge of client contracts and unique billing requirements for Teladoc Health entities

Escalates claim resolution to management when necessary

Manage inbound calls from members / internal service partners that are related to claims adjudication issues

Associate degree preferred, or equivalent industry experience

Minimum 2-3 years of medical billing experience

Support and comply with the company’s Quality Management System policies and procedures.

Assist with insurance eligibility details required for kit shipment and patient billing requirements.

Interact with providers, patients, and payors to answer questions around claim denials, billing statements, Explanation of Benefits (EOB), and/or payment options.

Perform all job duties according to contact center policies and procedures.

Demonstrate excellent verbal and written English communication skills.

Ability to apply knowledge of customer service principles and practices.

College degree preferred; Associate degree or Technical Certification preferred or commensurate work experience.

This is a remote, work from home opportunity.

Educate customers about the features and benefits of products in order to improve product-related sales and customer satisfaction.

Determine customer requirements and expectations in order to recommend specific products and solutions

Generally, less than 2 years of experience

Must have excellent written and verbal communication skills.

Computer Skills: Significant experience with Microsoft Office applications (e.g., Word, Excel, PowerPoint).

Fielding questions from clients, account managers and Billing Department, and others.

Meeting all requirements relative to client billings including specific customer guidelines, procedures, and deadlines.

Preparing special documents as required by clients or managers.

2+ years experience in an administrative/customer service environment is required.

1+ years experience in billing preferred.

Submit and manage claims through complete adjudication process including denial and A/R Follow-up

Experience with Electronic Medical Record system, previous work in healthcare setting. (Behavioral Health preferred, but not required)

Excellent written and verbal communication skills, customer service skills and proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Office 365)

Exercise independent thinking and good judgment at all times

Collaborate with Acenda team members and develop rapport with clients as a trusted partner

Report potential issues as it pertains to the EMR, claims, denials or write-off adjustments

Proficient computer skills and experience using Microsoft Office

Preferred knowledge of relevant legal requirements including HIPAA Compliance and Federal Debt Collection Practices Act

Accurately completes data entry for new patient transports and updates patient accounts

This position is available for remote work nationwide or at our office located in Lakeville, MN

In office and remote work environments available

1 year Medical billing, EMS billing or Fire billing customer service experience

Effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience.

Basic to intermediate technical skills with a moderate level of proficiency

Strong knowledge of basic problem resolution and escalation practices

Strong technical aptitude, analytical and problem-solving skills

Experience with readying and writing SQL queries

Excellent phone, verbal and communication skills

Ability to prioritize with good time management skills

Provide status updates to billing management for aging tickets and other reports as requested

A combination of education and experience is acceptable

Ability to understand and utilize multiple systems for billing and dispute management.

Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience

Consult with managers or senior staff members on non-routine issues