E-Billing Support Specialsit Jobs

We are hiring for an E-Billing Support Specialist to join our team! This is a remote position with the expectation to work during Pacific Time (6:00am - 2:30pm or 8:30am - 5:00pm).

The primary role of the E-Billing Support Specialist is to perform administrative tasks in support of the client's billing department.

Position Responsibilities:

• Prioritize and meet aggressive deadlines while handling a high volume of work
• Respond to billing inquiries or redirect to the appropriate biller
• Perform other duties as assigned
• Provide backup billing assistance when the Biller is out of the office
• Assist in obtaining timekeeper approval for Billing clients
• Monitor and respond to inquiries sent to the centralized billing inbox
• Build, maintain, and deliver professional customer service and maintain positive working relationships with all internal and external contact. This position requires routine communication with client contacts, and other personnel, both inside and outside the firm
• Perform time edits
• Prepare ad-hoc reports, providing analysis of financial and historical data
• Prepare invoices according to client billing guidelines
• Respond to inquiries timely and effectively

Skills:

• Excellent oral and written communication skills
• Ability to work independently
• Ability to prioritize tasks and complete work within established deadlines
• Strong attention to detail
• Ability to interact with clients in a professional, service-oriented manner
• Ability to solve problems independently
• Ability to thrive in a team environment and look for opportunities to provide additional support

Experience and Education:

• Proficiency with Outlook, Word, and Excel
• Experience with various e-billing vendor portals preferred.
• High School Diploma or GED required
• Experience with Aderant/CMS, Elite, or similar software
• Experience with some sort of billing platform/software
• 2 or more years of relevant billing, accounting, or financial administration experience directly related to the duties of the position

The national pay range for this role is $37400 - $66000 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.