Content Designer Contractor - 4 Months Contract

UX Content Designer - 4 months contract

User Experience | Santa Clara, CA, United States

Organization: Discovery & Engagement

Role: UX Content Designer

Chegg’s Discovery & Engagement org builds personalized, cohesive signed-in user experiences to improve the lives of millions of students around the world. The discovery team onboards our new subscribers and helps them understand the value of all the learning tools & content Chegg has to offer in a personalized way. The engagement team on the other hand is responsible for some of our most used learning experiences like homework, exam & writing help.

The Discovery & engagement team at Chegg is looking for a UX Content Designer to extend our ability to create user experiences that help students succeed. UX Content Designers at Chegg are mission-driven, visionary, analytical, and detail-oriented. They care about their impact on education and on Chegg and can tie back everything we do to our Student First mission.

In this role you’ll connect with other UX Content Designers from other product orgs to shape the way we speak to our users. You’ll join a team of Product Designers and UX Researchers to make learning product experiences discoverable, intuitive & accessible. You will help shape product experiences to build trust with users and deliver on our brand values.

Responsibilities

• Develop content frameworks, product narratives, and other deliverables that explain your recommendations and help people understand the practice of content strategy
• Offer a content strategy perspective throughout the product development process, and influence strategic decisions across and within products to improve the overall experience and ensure consistency
• Work with other writers to maintain and evolve our brand voice and tone, content and UX guidelines, and evangelize those resources across the company
• Write clear and concise content across multiple touch points (including labels and navigational elements, interface language, accessibility content, and product emails) for native mobile apps and responsive Web products
• Help users navigate our platform and apps efficiently and use them effectively while delivering a relevant and personal experience
• Collaborate with designers, researchers, product managers, product marketers, and engineers to create highly usable experiences
• Conduct competitive audits and present ideas for using content to achieve project goals
• Leverage research and user testing to inform and validate content decisions

Requirements

• Organized and detail-oriented
• Experience working in a collaborative design environment, presenting work, and giving and receiving feedback
• Demonstrated interest in advocating for the user and ability to make a business case for content
• Bachelor’s or greater degree in design, user experience, writing or a related field
• Professional, positive, and enthusiastic
• Portfolio of work creating content for user interfaces, including full flows and microcopy samples
• Excellent writing and editing skills with a mastery of AP style and the confidence to know when to break the rules
• Analytical thinking about customer journeys and content flows
• Solid understanding of people-centered user experience and interaction patterns
• 2-3 years experience writing user-facing content, including 1+ years specifically for Web or mobile
• Ability to independently plan and lead content strategy for large-scale projects including future-proof thinking

Preferred

• Experience with conversational flows, dialogues, and user journeys for chatbots and other conversational interfaces.
• Finds, saves, and shares inspiring copy, content patterns, and user experiences
• Passion for helping people learn and succeed in school and beyond
• Interest in trends in learning tools or other apps that college students use and love
• Ability to drive and build support for larger content-led goals and initiatives

What is Chegg?

An ‘always on’ digital learning platform.

Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, and Chegg Internships and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts - Life at Chegg: https://jobs.chegg.com/Video-Shorts-Chegg-Services

Certified Great Place to Work!: http://reviews.greatplacetowork.com/chegg

Chegg Corporate Career Page: https://jobs.chegg.com/

Chegg India: http://www.cheggindia.com/

Chegg Israel: http://insider.geektime.co.il/organizations/chegg

Chegg is an equal opportunity employer

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts

Life at Chegg: http://youtu.be/Fwf90zgaOLA

Certified Great Place to Work!: http://reviews.greatplacetowork.com/chegg

Chegg Corporate Career Page: https://jobs.chegg.com/

Chegg India: http://www.cheggindia.com/

Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/

Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers

Chegg out our culture and benefits!

http://www.chegg.com/about/working-at-chegg/benefits/

http://techblog.chegg.com/

Chegg is an equal opportunity employer