Commercial Solar Performance Manager

About Omnidian

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.

We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.

The Job

We are headquartered in Seattle but this position is open to remote work.

The Commercial Solar Performance Manager will have primary responsibility for the operational health and performance of a growing portfolio of commercial solar projects. The qualified candidate is experienced with solar monitoring platforms and solar data analysis and has demonstrated a track record of excellent customer service and client communications. This role requires a self-starter skilled at managing multiple tasks and priorities, working across daily routine tasks as well as innovative projects. The Commercial Solar Performance Manager will help identify and resolve performance issues with commercial solar systems, onboard new clients and assets, manage and deliver reporting obligations, provide technical support to customers and service technicians, and support sales and product development initiatives.

What You'll Do

• Track client reporting obligations. Ensure assets are fully onboarded to enable the automated reporting features of Omnidian’s platform. Produce and deliver monthly, quarterly, and annual reports for assigned clients and portfolios.
• Open and track tickets to resolve detected issues. Work closely with the Performance Manager and Client Success Managers to ensure all issues are resolved and tickets closed in a timely manner. Field calls from technicians during site visits to provide technical support and DAS portal verifications as needed.
• Provide technical pre-sales support to win new business. Perform energy simulations in solar modeling tools (e.g. PV syst, Helioscope, Aurora, etc). Perform asset and portfolio performance assessments for prospective clients. Support sales team with occasional custom pricing requests.
• Working with Client Success Manager, welcome new clients to Omnidian and support client onboarding tasks. Create new assets in Omnidian’s platforms, connect assets to data sources, and configure solar array information. Record and track contract entitlements.
• Support client and site host customer communications; support field service technician communications; resolve escalated issues.
• Support efforts to continuously identify, document, and adopt best practices and standardized operating procedures. Help identify features and improvements for Omnidian’s proprietary platform. Cross-train team members in DAS portals and energy simulation tools.
• Become proficient in multiple solar monitoring (DAS) platforms. Configure and adjust monitoring parameters and alerts. Evaluate alerts within DAS portals and make informed recommendations to the asset owners when corrective actions are needed. Analyze project data to identify performance trends and spot performance issues in commercial solar systems 15 kW up to 5 MW.

Who You Are

• Passion for learning new skills and concepts
• Ability to remain focused and productive with tasks that may be repetitive
• Embraces change and can adapt to the needs of the business and team
• Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors.
• Working knowledge of CRM applications
• Proficient with G Suite (Gmail, Calendar, Drive, Sheets)
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to stay cool under pressure
• Ability to independently make decisions and solve problems
• Highly organized and process oriented
• Strong ability to manage multiple priorities
• Experience with Microsoft Excel

Education and Experience

• Experience performing energy simulations in platforms like PV syst or similar.
• Strong understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape.
• Experience reading and interpreting solar system design drawings.
• 5+ years of professional experience.
• At least 3 years of experience in the solar energy industry, in monitoring operations, asset management, system design, or field service and maintenance.
• Experience with solar monitoring DAS platforms and alerts.

Work-Life at Omnidian

• We are dog lovers and our offices and many of our events are dog-friendly
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust
• If you are in the Seattle, WA area, we offer a vibrant and creative workspace in the heart of downtown Seattle
• We offer a competitive total compensation package that includes a bonus and equity for every employee
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, unlimited PTO, paid sabbatical leave, transit and 401(k)

$55,000 - $75,000 a year

Up to 15% bonus, paid quarterly

Salary Band and Philosophy: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.

100% of health insurance monthly premiums paid for employees, and 50% health insurance premiums covered for dependents

Stock options

Up to $500 annual learning reimbursement

#LI-REMOTE

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.