General Manager Jobs

Managing Partner (General Manager)

Want to level up your experience of life? Are you an experienced General Manager who wakes up with goals in mind and rallies people to move toward a better vision? Do you enjoy commanding a performance driven culture that operates with speed and urgency in delivering outcomes? If this is you, keep reading!

Who We Are: Welcome to the Crunch Fitness Austin! Our mission is to enrich the lives of others through the power of well-being. As a Crunch Fitness franchisee, we believe in the Company philosophy of acceptance, tolerance, and inclusion. With over 30 years of combined successes in over a half dozen industries, our two founders guide the company with the vision of being the best place to work and work out. In this tribe, we work hard, have fun, and make history!

Job Overview: Our General Managers are Managing Partners responsible for the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club in a non-judgmental environment. The Managing Partner will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development. The Managing Partner commands a performance management culture that operates with speed and urgency in delivering outcomes.

Tasks And Responsibilities

• Conduct all staff meetings, department training, department development meetings, and production daily huddles for clarity, focus, and execution on deliverables
• Total 4-Wall club performance oversight, to include Personal Training, Group Fitness, Membership Sales, and all services that support the member experience
• Has a command of all offerings, amenities, and equipment utilization
• Ensure and monitor compliance and accuracy with all policies, procedures, and standards
• Grow the business to profitability and energize the team around daily, weekly, and monthly objectives
• Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards
• Establish team, department, and individual performance goals that align with club deliverables and business KPI standards
• Ensure member resolutions are done timely and with a kind spirit, including exercising the twilight rule to ensure same day response time
• Coach and develop team members to drive sales performance
• Monitor inventory in the club and ensure timely restocking
• Member focused in delivering exceptional customer service
• Ensure member retention is a key focus of the staff. Do Whatever It Takes and find a way to deliver the “Wow Experience”
• Monitor employee payroll and scheduling ensuring the club is adequately staffed at all time
• Maintain a crisp, clean facility with equipment operating 100 % of the time
• Ability to recruit, hire and onboard amazing talent

Competencies

• Mobilizes to innovate and problem solve
• Demonstrates integrity and judgment that inspires trust
• Business Acumen: expertise in industry, market, and key business drivers
• Decisive in assessing the risk/reward for tactical prioritization
• Peer influencer and catalyst for change
• Demonstrates confidence, humility and kindness mixed with humor and fun
• Team Builder: evident focus on talent recruitment, pipeline, and succession
• Positive influence upward and downward
• Conveys visionary and strategic thinking
• Lean leadership...do a lot with a small, efficient team
• Service oriented to deliver exceptional “10” Member experience
• Is an Entrepreneur: executes and delivers results that are good for staff, members, and business
• High standards...gym is in pristine condition
• Leadership
• Labor control.... delivers optimal staffing levels and controls overtime
• Persuasive, candid communicator who encourages dialogue and debate
• Excellent execution...takes prompt and assertive action to accomplish objective
• Creates a learning environment, strives for personal development
• Drives self and others to achieve extraordinary results
• Sets examples in all behaviors and actions

Physical Demands

• Must be able to lift or move 50 lbs
• Physical effort required for daily duties include prolonged standing and walking

Required Education And Experience

• 3 years of fitness facility or service-oriented management
• Bachelor’s Degree in business management or related field is a bonus, but not necessary
• Must be able to work flexible/non-traditional hours including weekends and some holidays
• Responsible for supervising a minimum of 15 employees plus Group Fitness team engagement
• CPR/AED certified or can complete within 30 days from hire

Travel: Travel up to 0%

Equal Opportunity Employer

Crunch Fitness Austin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.