Performance Manager Jobs

Summary

WORKING FOR THE CITY OF MCKINNEY

Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist.

OUR CORE VALUES

City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization.

Summary Of Position

Under the supervision of the Director of Organizational Development and Performance Management, the Performance Manager will assume a strategic role in the day-to-day planning, implementing, and managing of all activities of the city’s performance management system. The incumbent will be charged with further developing a city-wide, high performing, values and data-driven culture of innovation, operational excellence, employee engagement, continuous improvement, strategic and operational analysis, and more data-based decision making throughout the entire organization.

Essential Functions/Knowledge, Skills, & Abilities

GENERAL EXPECTATIONS FOR ALL EMPLOYEES

In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees.

• Contribute to the development of others and/or the working unit or overall organization.
• Understand how team, department, and City goals are interconnected.
• Foster strong internal and external relationships.
• Contribute to a positive work culture.
• Continuously learn and develop professionally through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.
• Honestly assess your performance or the performance of the team.
• Maintain regular and reliable attendance.
• Embrace and model our core R.I.S.E. values.
• Work as part of a team, demonstrate team skills, and perform your fair share of team responsibilities.

Essential Duties And Responsibilities

• Possesses a strong vision for how performance management functions will be integrated into city-wide daily operations; communicates and inspires others to work towards this vision.
• Designs, develops, and implements systems that align organizational practices and processes with nationally-recognized performance criteria or standards, such as those found at Malcolm Baldrige, The Denver Peak Academy, or through Lean Six Sigma.
• Leads and implements strategies and actions that directly support the city’s goals and strategic plan.
• Develops and implements long and short-range plans for the Performance Management Office.
• Works with departments to ensure their policies and plans align with the city’s vision and core values.
• Complies with all written City policies and procedures.
• Implements strategies and processes to promote city-wide efficiency, creativity, continuous improvement, and excellence.
• Acts as an internal consulting service to provide departments with support in the areas of innovation, transparency/openness, analytics, efficiency, and process/performance improvement..
• Presents information on projects and research to City Council, executive team, directors and others.
• Develops, implements, and maintains a standardized, data-driven process whereby innovative ideas and changes are analyzed, summarized, and exported to other departments throughout the city.
• Develops benchmarks and metrics to measure performance relative to Council goals and strategies.
• Supports department directors in the development and implementation of departmental-level goals, objectives, policies, benchmarks and metrics that directly support the executive leadership’s priorities.
• Manages and regularly updates the city’s public-facing performance dashboard.
• Elicits respect and trust through actions, expertise, integrity and leadership by example.

Other Job Functions

• Perform other duties as assigned or directed.

Knowledge, Skills, Abilities, And Behaviors

• Skill in speaking and dealing tactfully and effectively in high pressure situations.
• Ability to collaborate with others and build professional relationships with internal staff and customers.
• Skill to communicate effectively both orally and in writing.
• Ability to support all aspects of the city’s High Performance Organization culture.
• Knowledge of project development and management, and best practices for municipal service delivery.
• Knowledge of the key components and framework for High Performance Organizations (HPO).
• Ability to demonstrate integrity and dependability with a strong sense of urgency and results orientation.
• Knowledge of goal-setting, coaching, feedback loops, data analysis, measurement, strategic planning.
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
• Knowledge of the Lean Six Sigma approach to efficient operations and waste reduction.
• Skill in planning, developing, evaluating and implementing departmental procedures and objectives.
• Knowledge of the principles and practices of performance management and process improvement.
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Knowledge specific to area of assignment in the utilization of technical tools, practices or methods.
• Knowledge of SAP and other software programs, applications, and computer systems, such as ArcGIS, City Works, and Oracle.
• Skill in resolving complex customer complaints and concerns.
• Ability to contribute as a team member and treat co-workers, subordinates and customers with respect.
• Knowledge of management principles that lead to both operational excellence and high staff morale.
• Skill in broad-based collaboration, which include: establishing cooperative working relationships with all levels of employees; effectively building consensus and focus with a diverse range of people.
• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
• Ability to embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
• Ability to offer flexibility and adaptability, especially during times of change.
• Skill in systems theory and systems leadership and analysis; exercising initiative and independent judgment to analyze complex data and draw conclusions that are meaningful; making decisions and recommendations that are useful and actionable for management and working effectively with groups of employees and departments throughout the organization to implement performance benchmarks and metrics.
• Ability to commit to positive change and public service.

Required Qualifications

MINIMUM QUALIFICATIONS

Any work related experience resulting in acceptable proficiency levels in the below Minimum Qualifications may be an acceptable substitute for the below specified education and experience requirements.

This position requires a Bachelor’s in Business Administration, Public Administration or a closely related field (with Master’s preferred). Ability to operate and lead change across multiple organizational units. Strong communicative skills (verbal and written), as well excellent interpersonal skills and a strong commitment to teamwork and collaboration. A strong computer/data analytics background preferred.

CONDITIONS OF EMPLOYMENT

• Must pass a drug screen and background check.
• Must have Class C Texas Driver’s License

Physical Demands/Supplemental

PHYSICAL DEMANDS

Light to sedentary physical work requiring the ability to lift a maximum of 50 pounds; occasional lifting, carrying, walking, bending, reaching above shoulder, climbing, pushing, pulling, and standing; speech/verbal communication and hearing to maintain communication with employees, management, and citizens; vision for data analysis and preparation; hand/eye coordination for operation of computer, calculator, and for performing other audit related tasks.

WORK ENVIRONMENT

Primarily works in a clean, comfortable office environment.

The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.