General Manager Jobs

• Be accessible to guests and employees.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Assist staff with their job functions to ensure optimum service to guests.
• Leads all aspects of employee performance to ensure productivity and a quality work environment.
• Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
• Focus on achievement of hotel financial goals / budget targets.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
• Other duties as assigned
• Ensure that all Shaner and franchise operating standards are followed.

Responsibilities

The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property’s sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community.

Qualifications

• Ability to apply good judgment to carry out instructions.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• Knowledge of local activities and attractions appropriate for clientele.
• Bilingual English/Spanish a plus.
• Ability to write routine reports and correspondence.
• Knowledgeable of the property management system.
• High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
• Working knowledge of all hotel departments.
• Ability to speak effectively before groups of customers or employees of organization.
• Minimum of five years of progressive leadership experience in the hospitality industry.
• Knowledge of budget preparation and cost controls.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.