Client Service Consultant Jobs

Let’s be unstoppable together!
Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.
Learn more at www.circana.com.
Our clients are among the largest, most respected and most innovative manufacturers, retailers, agencies and consultancies in the world, and they use our solutions and cloud-based leading technology platform to drive greater growth in their business. Our data is also used from Wall Street to The White House – by anyone who wants the most accurate and current market information.
We are not only a certified Great Place to Work, recognized leader in equality (with us, you always can bring your full self to work), and have a global firmwide commitment to diversity, equity and inclusion, we also achieve consistent year-over-year increases in customer satisfaction and business growth.
Flexible time off (yes, you read that right: we offer unlimited days off), a generous benefits package to meet your health, financial and wellbeing needs, and a hybrid work environment are just a few more reasons to join CIRCANA.
We bring the sophistication, expertise and resources of a 40+ year-old global firm built on a history of innovation coupled with the grit, drive and mentality of an entrepreneurial startup. Our work matters, not just in the grocery aisle, but also in the economy at large.
But don’t just take our word for it. As one of our clients who knows us well said, “CIRCANA lives up to the hype.”
Join us and be part of the next evolution of fueling industry growth, inspiring creativity and driving
The Client Service Consultant is a multi-faceted role responsible for service excellence and maintaining a deep understanding of customer needs and requirements. This is a people-centric leadership role focused on developing trust, providing coaching, and maximizing the talent of their team. This leader will be accountable for executional excellence of their team members and driving positive results for their associated clients.
Job Responsibilities
Service Leadership & Communication

• Provide coaching and feedback to team members to aid in development
• Proactively manages communication and expectations with team members, clients and cross functional teams
• Demonstrate technical leadership by managing end to end process of content delivery
• Effectively synthesizes content written and verbally
• Work closely with functional teams (e.g. Product Management, Support, Sales) to ensure customer needs are being prioritized and addressed appropriately
• Provide on-going support and expertise for CIRCANA solutions, data questions, story building, and troubleshooting

Leadership & Collaboration

• Exhibits humility and curiosity with team members to drive engagement
• Collaborates with virtual and diverse teams (i.e. offshore and onshore)
• Provides escalation support for internal client teams and delivers executive communications

Executional Excellence

• Drives transformation for clients, focusing on change management aspect to ensure smooth transitions
• Strives to break down barriers internally to drive increased performance and efficiency
• Accountable for ensuring all change events and client deliverables are on time and accurate
• Establish and maintain scorecard metrics (key performance and key behavioral indicators); measures progress against quality initiatives

Requirements

• Demonstrated expertise in translating data and analysis into relevant implications
• Skilled at developing relationships with clients and cross-functional teams to become a trusted and value-added business partner
• Keen operational skills; ability to recognize the opportunity for process improvement/standardization
• Successful experience delivering data and technical training for enablement of clients
• Demonstrate strong work ethic with calmness and composure in times of uncertainty
• Outstanding verbal and written communication skills and professional etiquette
• Ability to work in a fast-paced environment, be flexible and welcoming to change
• Prompt decision-maker and creative thinker, with excellent problem-solving skills, with a positive attitude
• Proven technical abilities; experience using Excel, data management tools
• Demonstrated expertise managing and enforcing processes, improvement initiatives, and compliance
• Experience working in a consultative manner with clients
• BA/BS Degree or 5 or more years of relevant experience
• The flexibility of work schedule to cover night and weekend work when needed
• Strong leadership skills; must be able to effectively lead internal teams (both local and remote), be approachable, and inspire trust

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The salary range for this role is $84,000.00 to $125,000.00.
This job is also eligible for bonus pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
You can apply for this role through our career website.