Client & Care Team Manager

Job Locations

US-Remote

Type

Full-Time

Overview

Client & Care Team Manager

Marathon Health ( www.marathon-health.com ) people are more than just employees—they are ambassadors. Join our mission to change healthcare! We are hiring a full-time Client & Care Team Manager to create and maintain Raving Fans. This role is the primary contact with our customers and is instrumental in the management of the people and programs that drive the overall success of our health centers.

This position is remote and responsible for overseeing health centers and customers based throughout our Midwest region. Ideally you will live near a major airport in the Central Time Zone.

Travel expectation of 25% at a minimum, with the potential for additional travel as necessary.

This is a full-time position that in addition to a great team and work environment offers competitive pay and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays and resources to support your ongoing growth and development.

About Marathon Health

Marathon Health is one of the nation’s leading providers of employer-based health services. We serve businesses throughout the United States, providing a different kind of healthcare program that focuses on total population health management and health risk reduction.

Marathon Health promotes a culture of health and wellness in everything we do. It is for this reason we seek to hire individuals who embrace wellness and model healthy behaviors in their own lives. We are proud to be a drug and tobacco free company. We value the richness diversity brings to our workforce and are committed to being an equal opportunity employer and provider (EOE).

Responsibilities

Practice Management

• As the direct supervisor of approximately 40 clinical ambassadors, effectively set clear expectations for each clinical team member, discuss performance and manage performance improvement plans
• Ensure a highly functioning team to include talent management and development and team building
• Play an integral part in recruiting and hiring for new and replacement roles
• Ensure the effective and compliant operations of assigned health center(s)
• In collaboration with the clinical leaders, analyze, summarize, report and manage performance data related to clinic operations

Client Management

• Collaborate with onsite clinical team as well as clinical leaders to maintain open communication regarding client relations and activity
• Collaborate with internal functional teams focused on the client’s needs
• Manage budget and assure any necessary billing for services outside of the contract
• Assist sales team on reference visits
• Execute all necessary contractual requirements in a timely manner
• Identify and seek opportunity for expansion within the account
• Facilitate and distribute all reports per the contract’s schedule of reports
• Responsible for identifying and executing opportunities to engage employee population
• Develop and maintain strong and lasting client partnerships
• Strategic and proactive planning within the client’s overall line of business
• Understand and track risk metrics related to the success of the partnership

Qualifications

• Bachelor’s Degree required; Master's degree preferred.
• The passion to make a difference required
• 4 years of management or supervisory experience
• Strong working ability in Microsoft Word, Excel and PowerPoint
• Must possess skills necessary to influence others and work cross-functionally, navigating within a multi-state organization; Possess ability to manage ambiguity and the organizational acumen to establish effective internal networks
• Experience working and managing remote team members
• Knowledge of population health management highly desirable
• Strong written and communication skills
• Must demonstrate ability and aptitude to lead both local and virtual teams
• Experience in insurance, benefits or healthcare highly preferred
• Experience in developing executive level customer relationships including negotiation, presentation and polished communication skills

COVID-19 Vaccinations are not mandated at Marathon Health unless there are specific client requirements or applicable state laws.

(Colorado/New York/California Only*) Minimum salary of $70,200+ Benefits

Created Date

4/21/2023