Implementation Consultant I Jobs

Summary: This role prepares clients for success by coordinating and facilitating the configuration and launch of SaaS tools that organizations and communities stay safe and thrive. Focusing on back-office system configuration, client user management, software training, and advising on best practices for deployment and adoption, this Implementation Consultant 1 role will work with new and existing customer types to configure and deploy Navigate360 solutions. This role owns the client experience through the onboarding phase of the customer lifecycle through the delivery of admin user and staff user training.

Duties / Responsibilities:

• Maintain competitive understanding of Navigate360’s primary competitors.
• Ensure a timely response to customer requests.
• Maintain a deep level of understanding and be able to effectively communicate the various Navigate360 SaaS solutions’ values and functionalities.
• Exercise independent discretion to drive customer participation in setting up and training aspects of onboarding.
• Coordinate and manage the onboarding configuration and technology integration timeline with customer.
• Conduct effective and engaging training across multiple formats (live to many, virtual live to many, recorded, individual, and needs-based sessions).
• Confirm customer expectations are being met for product and staff training rollout.
• Maintain clear customer records for onboarding progress within the designated tool.
• Report customer “pulse” evaluation (include in health metrics).
• Create/design training webinar content.
• Understand education terminology and the needs/requirements of school administrations and law requirements for school safety management.
• Execute detailed configuration procedures and confirm functional.
• Other duties as assigned.
• Effectively adhere to implementation timeline with the customer.

Required Qualifications:

• Dynamic communication presence
• Passion for ensuring the physical safety of students, faculty, and staff
• Excellent verbal and written (email) communications skills
• Experience documenting processes and creating customer-facing reference materials.
• Experience leveraging a CRM Platform (Salesforce, Salesforce Lightening, Zoho…etc.)
• Highly competent in PC/Mac operating systems and Microsoft Office365 Applications
• Excellent analytical and problem-solving skills
• Ability to manage multiple time-sensitive projects and priorities and meet established deadlines.
• Associates or Bachelors Degree; or equivalent combination of advanced education and experience

Preferred Qualifications:

• Bilingual English/Spanish
• Bachelor’s degree
• 1-2 years of customer software training over the phone
• Experience with Student Information System integrations (Clever, ClassLink, PowerSchool)
• Experience in Emergency Management, Behavioral Threat Assessment, or Secondary Education
• 1-2 years of Education-Tech SaaS configuration and support experience

Normal Working Hours and Conditions: Core business hours are generally 8:00 am – 5:00 pm. However, this position will require work to be performed outside of normal business hours based on Company operations.

Physical Requirements: Primary functions require sufficient physical ability and mobility to work in an office setting including verbally communicating, seeing, and hearing to exchange information and fine coordination including use of a computer keyboard. Daily physical functions include standing, sitting, and walking for prolonged periods of time and occasionally stooping, bending, kneeling, crouching, reaching, and twisting. The employee may engage in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds. The position also requires the operation of office equipment requiring repetitive hand movement.

Navigate360 is an Equal Opportunity Employer and does not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.