Client Implementation Associate Jobs

About The Role

Does engaging with clients and delivering results energize you? Are you a relationship-builder who is organized and detail-oriented? Are you passionate about bringing a world-class medical experience to millions of employees and their families?

We are looking for a results-oriented Client Implementation Associate to join our team and continue our rapid pace of client growth. This person will represent Included Health throughout the implementation to key clients and thus will embody the Included Health mission to raise the standard of healthcare for everyone.

In this position you will be responsible for the successful planning, coordination, and implementation of projects to ensure business goals and objectives are accomplished within designated timeframes and budgets.

In Your First 30 Days

• Participate in internal learning of all products, tools, and resources available to you
• Be assigned a mentor to shadow
• Learn how to talk to clients about Included Health
• Onboard with the Included Health team
• Become familiar with our offerings and implementation process.

In Your First 90 Days

• Assist Implementation Managers with service implementations for new client launches as a second chair
• Assist/own configurations for new service launches
• Support the implementation of new services for existing Included Health clients with the support of your experienced leader or mentor
• Lead client and internal discussions related to products and services
• Gain an understanding of client needs and priorities
• Lead non-launch related assignments (data maintenance, plan changes, etc)

In Your First 6 Months

• Demonstrate a mastery of the Included Health suite of products
• Support service implementations for new and/or existing clients and complete ongoing service management tasks
• Demonstrate a mastery of the Included Health suite of products by passing multiple Knowledge Checks with your leaders and peers

Responsibilities

• Assist with project management and maintain key documentation, such as project plans, client deliverables, activities, and timelines as needed
• Assist in the launch of additional services, conduct annual client maintenance work and execute other change requests for existing clients
• Lead data collection and integration efforts with client vendor partners
• Collect, document and disseminate client specific implementation details to key stakeholders
• Leave clients feeling delighted after every interaction
• Serve as the implementation lead alongside the Client Success relationship owner for Included Health’s existing clients and their vendor partners during the implementation, maintaining regular contact with key internal and external stakeholders
• Assess, manage, resolve and escalate (if necessary) risks and issues
• Attend and/or facilitate implementation meetings and subsequent ongoing implementation touch points with health plans, clients, and vendors
• Support the new service implementation and ongoing service management for existing employer and health plan clients

Qualifications

• Able to prioritize and research projects independently and accurately within established deadlines involving all aspects, including analysis through resolution
• Understanding of claims payment processing and medical management processes is required.
• Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
• Experience in the health insurance industry with experience in healthcare and employee benefits, physician/adjunct/ancillary/medical insurance billing requirements and payment reconciliation procedures
• Ability to solve problems creatively
• Project management experience and knowledge of project management principles, preferred
• Detail oriented with the ability to manage multiple implementations at one time
• Outstanding track record in prior roles
• Demonstrated ability to work cross-functionally in a fast-growing organization
• Demonstrated ability to build relationships with clients and vendor partners
• Excellent verbal and written communication skills
• Willingness to travel as needed (less than 10%)
• Unparalleled commitment to putting patients first
• Passion for the Included Health product suite; belief that these platforms are transforming how we access and utilize healthcare
• High School Diploma required, Associate’s Degree preferred

Apply If You Are

• A strong communicator skilled at addressing issues, listening and seeking mutual understanding
• Service oriented - anticipating, recognizing and meeting client needs
• Able to resonate with and are willing to uphold the mission and values of Included Health
• Collaborative - works as part of a team to successfully achieve common goals and goes beyond what is required or expected
• Highly motivated and self-driven to find answers and solutions for our clients and our team
• Conscientious - organized and dependable; always meets deadlines and commitments

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com .

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.