Client Care Representative Jobs

Requirements:

Bachelor's Degree or equivalent combination of education and experience.

Minimum of 2 yrs. working in a Client/Customer Satisfaction Support environment.

Excellent verbal and written communication skills are essential as this position requires direct contact with high profile clients.

Excellent command of Microsoft Office Suite products.

Ability to multi-task and work under the pressure of strict deadlines and time constraints.

Ability to analyze issues to determine and communicate source and resolution.

Ability to establish priorities and work independently, when necessary, to achieve objectives.

Self-motivated with initiative to learn new applications and seek continued professional growth.

Aptitude to elicit information from others when details are insufficient or unclear.

Basic understanding of SQL preferred.

Experience with workflow and process automation a plus.

Mortgage Servicing knowledge desirable.