Client Success Director Jobs

About the Role:

The Healthcare Client Success Director is a strategic position, with the primary goal of leading a team responsible for growing and managing a portfolio of Healthcare accounts in mostly clinical and some allied and nonclinical settings, serving acute care hospitals, outpatient and ambulatory-care centers, skilled nursing facilities, large corporations onsite clinics, rehabilitation and sports medicine clinics, and government healthcare bodies.

What will you be doing day to day?

• Be the overall point of escalation for all current clients and provider issues
• Ensure team compliance as per TJC/JCAHO standards.
• Maintain a healthy P&L by processing quality submittals and making placements
• Maintain a healthy individual and team book of business
• Travel to client sites and attend networking and industry.Assist with confirmation calls and email
• Coach & Mentor team members on how to engage with clients, get updates and heads up on job orders
• Formulate a strategy on trying new creative ways to achieve team targets
• Confirmations to client facilities
• Processing assignment and contract changes as well as extensions, renewals, and terminations.
• Execute and manage referral programs.
• Work with senior management in new initiatives, and programs, to fuel growth
• Perform other duties and responsibilities as assigned
• Lead by example, build strong client relationships, and be responsible for managing a P&L
• Review submissions for compliance with facility requirements
• Monitor customer satisfaction regularly through quality metrics and client scorecards

Your Experience:

• Track record of hard work, sales success, and strong customer service experience
• Enthusiastic, goal-oriented, organized, dedicated, focused, and driven individual
• Proven, strong phone, written and verbal communication skills
• Self-driven and enthusiastic while demonstrating a professional demeanor and possessing strong interpersonal skills
• Experience managing and leading a team
• Must be organized, detail-oriented, highly responsive and customer focused
• Adaptability to demanding business environments with changing business priorities and ability to perform outstanding work under compressed time pressures
• Bachelor’s degree or equivalency in work experience or education
• Nurse or allied health professional sales, staffing, recruiting, or related experience preferred