Prophet 21 Implementation Consultant Jobs

Description & Requirements

The Job:

This is a billable position, responsible for all on-site consulting and training engagements for new and existing users of Prophet 21 throughout North America. Training is performed onsite at our customers’ locations. The Prophet 21 Implementation Consultant is responsible to deliver all of the key components of the implementation cycle with the goal of taking our customer’s live on Prophet 21.

Duties & Responsibilities:

• Provide weekly written internal reports documenting customer engagements as well as formal reports to customers identifying areas of improvement and outlining recommendations
• Develop customer relationships, generate leads and work with sales team
• Consult with existing users on-site to enhance utilization of the software and to increase customers' operational efficiencies
• Be able to listen, assess, prioritize customer issues, and provide them with recommendations on how best to utilize their Prophet 21 system to resolve their issues or help them to achieve their business goals.
• Train new users on Prophet 21 application(s) on-site and consult on best business practices fitting their company's needs to our software

Knowledge, Skills & Abilities:

• Project management skills and strong technical background are required
• Ability and availability for overnight travel throughout North America. Travel averages 60%, but can vary.
• Ability to meet utilization targets and complete project deliverables on time
• Ability to perform work plans, identify resource requirements, establish priorities for available resources and monitor the performance of project tasks
• Perform training and knowledge sharing with peers
• Solid understanding of accounting functionality required

Qualification:

• Bachelors’ degree (or equivalent experience)
• 3+ years consulting, business application training or customer support experience in the software industry
• 5+ years applicable distribution industry and/or demonstrated success/knowledge
• Experience with enterprise, CRM, supply chain or related applications desired
• Knowledge of Prophet 21 software applications is required

The Team:

Professional Services plays an instrumental role in the growth of Epicor. You will be working with our customers to implement our products and ensure that we continuously provide an exceptional customer experience. Almost every position is customer-facing—therefore, it’s important to have energy, drive, and determination to ensure Epicor gives the best possible experience to all clients. This passion will contribute to the success of your career and the company. If you are looking for a global, innovative company with strong roots and exciting growth, Epicor is ready to hear from you!

Why Epicor?

At Epicor , we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement

At Epicor, we strive to create a welcoming, inclusive, and diverse workplace every day. Bring the whole and real you—that’s who we’re interested in. If you’re interested in this role but your experience and current skillset don’t match every qualification of the job description, that’s okay! We encourage you to apply anyway. Learning and sharing our knowledge keeps us all moving forward. You just might be the right fit and gain new skills new along the way.