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Company | NVISION Eye Centers |
Address | Ontario, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Medical Practices |
Expires | 2023-06-28 |
Posted at | 11 months ago |
NVISION® Eye Centers is the leading ophthalmology partner comprised of the nation’s leading providers of ophthalmic physician services. Based in Aliso Viejo, California, the Company operates over 50 locations (clinics and ASCs). We strive to delight our patients by providing unrivaled care and service that exceeds their expectations. We are The Eye Doctors’ #1 Choice®.
- Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
- Obtains authorizations for any medical patients.
- Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
- Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications.
- High School Diploma or equivalent
- Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.
- 2+ years Ophthalmology experience or healthcare experience preferred
- Prepares charts for next day's appointments.
- Desire to provide an exceptional patient experience
- Investigates problems with obtaining payment for bills.
- Scans and enters insurance cards and ensures accuracy of information.
- Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
- Coordinates patient files and ensures that proper documentation is in each file.
- Audits invoices against purchase orders, researches discrepancies, and approves for payment.
- Interacts with center and surgeon to ensure full communication between the surgeon and the staff in areas of surgical protocol, patient management and medication schedule.
- Core duties and responsibilities include the following. Other duties may be assigned.
- Leads all clinical aspects of center to ensure the best patient care for all general ophthalmology, cataract, and glaucoma patients.
- Follows the clinical standards of care for the center, including, but not limited to operating practices and procedure, incident tracking/reporting, quality maintenance, surgical protocol, updating medication protocol, patient, and occupational health and safety.
- Bilingual (English/Spanish)
- Assists in other areas as needed.
- Desire to be an integral part in providing an exceptional patient experience
- Licensed Optometrist in the state of CA
- Cataract experience preferred
- Performs pre and post- operative care for patients at center and assists doctors with pre and post-operative care when complications arise.
- Work with the technicians to improve efficiencies in testing and patient work up, in addition to ensuring accurate patient refractions.
- Defines and reports any clinical incidents as necessary.
- Follows-up with co-managing/referring doctors regarding patient status and results.
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