Hr Coordinator Jobs

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Overview

Support the overall operation of both the Executive Office & Human Resource Department in daily administrative functions. Assist the General Manager and Director of Human Resources with key responsibilities for both offices, which includes new hire administration, employee relations, training and communications with both hotel departments and Highgate corporate offices.

Responsibilities

• In absence of the GM, coordinate and follow-up on all corporate office requests and assist finance as needed on reporting requirements and deadlines
• Assist in the production of Employee newsletter.
• Assist with all benefit administration including group health insurance, vacation, sick, person, leave of absence, jury duty pay, retirement plan. Ensure all policies and procedures are followed and all completed forms to be accurate with timely submission.
• Take the lead on web presence management, with Hyatt Brand Analytics and Micros Interactive our on-line website management vendor, insuring timely follow-up on website updates; these include updates, menus, promos and special calendar events
• Assist with other special hotel projects as needed.
• Respond to all interviewed applicants via telephone or letter within required time frame.
• Provide GM with administrative support through scheduling of key appointments, coordinating in-house meetings & agendas, while assisting with all associate events.
• Support upward, timely communication to Highgate corporate offices and senior leadership and ensure compliance with daily, weekly and monthly deliverables.
• Assist with administration and management of hotel programs such as MOD, Lobby Ambassador, Zone management and ensure timely follow-up and communication on all facets of each from scheduling to reporting and execution
• Assist with Associate Employee Relations Events.
• Distribute paychecks as needed and ensure completed signature pages are collected complete from each department.
• Assist with coordination of all other new hire pre-employment steps, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures.
• Assist with daily Medalia tracking and reporting out daily results. Ensure timely follow-up from department heads on guest issues
• Assist other departments on an as need basis when guest influx dictates.
• Maintain associate's files and ensure that filing is completed at the end of each week.
• Keep employee bulletin boards current, post memos, pictures of employee events, loss prevention materials.
• Assist with department outgoing correspondence and memorandums as needed.
• Assist with weekly coordination of our Gold Passport Reception and assist with invite printing for in-house VIP’s
• Maintain inventory of office and benefit supplies on a regular basis. Complete purchase orders needed to replenish such supplies.
• Assist with and ensure timely follow-up on all in-house guest communication and requests from within the hotel’s guestrooms and present a response to the guest confirming receipt of their request.
• Maintain all logs (new hire, termination, transfers, department meetings, turnover reports) daily by period and prepare reports in a timely, accurate manner.
• Assist the GM & hotel with Social Media management, including but not limited to: timely responses to twitter, on-line reviews, Facebook, Flicker, Yelp, Google+ and any other on-line channel open to the hotel’s guests and clients
• Present overview of Highgate Handbook with complete knowledge of all policies and procedures
• Notify all managers of monthly reviews, prepare payroll action forms and track all completed reviews to ensure reviews are given in a timely manner.
• Refer potential new-hires to department managers when appropriate for interviews.
• Assist with completion of appropriate paperwork for new hires, terminations, payroll action forms and employee status changes on a daily basis and in a timely, accurate manner.
• Support the employment process including applicant screening, determining eligibility for employment, conducting reference checks and verifying paperwork for accuracy.
• Assist with OSHA, Workers Compensation, and Unemployment Claims responsibilities for hotel.
• Assist the HR department in maintaining accurate employee records.
• Assist with HR reception area duties: greeting associates, managers and potential new hires. Direct to appropriate manager if necessary.
• Assist with timely follow-up to incoming guest correspondence received through the hotel’s general mailbox and forward to all departments as deemed necessary for their follow-up
• Assist with New Hire Orientation: Help administer overview of benefits to new associates.Explain elements of various benefits to associates as required and assist with enrollment and claims processing.
• Ensure compliance of the Immigration Reform and Control Act for all employees.

Qualifications

• Should possess the ability to complete multiple tasks simultaneously.
• Ability to work effectively under time constraints and deadlines.
• Associates or Bachelor’s Degree in Human Resources or equivalent 1- 3 years work experience.
• Maintain a warm and friendly demeanor at all times.
• Perform other duties as requested by management.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be able to show initiative, including anticipating guest or operational needs.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Must have basic PC knowledge, minimum typing speed of 35wpm, ability to write and communicate professionally, bi-lingual fluency a plus.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Attend all hotel required meetings and trainings.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to cross-train in other hotel related areas.
• Able to set priorities, plan, organize, and delegate.
• Must be able to maintain confidentiality of information.
• Long hours sometimes required.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be hospitality oriented, and possess the ability to work under pressure.
• At least one year Hotel or Human Resource related work experience.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.