Call Center And Service Representative

Offering Remote job for a Call Center Sales and Service Representative with British Swim School DuPage/Kane. You are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, and answering customers’ questions while making their experience personable and memorable.

someone who lives in Dupage & Kane area in Illinois

Knowledge, Skills and Abilities:

● Enthusiastic personality

● Strong sales and customer service skills

● Ability to maintain a positive attitude when speaking to customers

● Ability to adhere to a schedule, follow policies and procedures of British Swim School

● Competent with phone systems and appropriate computer programs

● Able to multi-task

● Ability to fluently speak more than one language is a plus

● Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center Skyprep on-line training.

Roles and Responsibilities

person has to be very self disciplined and focused as working from home

● Answer calls, manage online chat and respond to emails

● Research required information using available resources

● Manage and resolve customer issues and complaints

● Provide customers with product and service information

● Accurately enter new customer information into system

● Update existing customer information

● Process orders, forms and applications

● Identify and escalate priority issues

● Route calls to appropriate resource

● Make follow up and outbound calls as needed to follow up on leads

● Enters roll (attendance) sheets into JR

● Document all call information according to standard operating procedures

● Complete call logs

● Produce call reports

Work Remotely

• Yes

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Benefits:

• Dental insurance
• Health insurance

Shift:

• Day shift

Work setting:

• Remote

Education:

• High school or equivalent (Preferred)

Work Location: Remote