Financial Services Officer Call Center

As a national, private, post-secondary education and training company operating across several states, disciplines, and modalities, Ancora Education (“Ancora”) is first and foremost a reflection of its people and core values. Armed with an unwavering commitment to integrity, customer service, innovation, and growth, we support students on their life-changing journey of development and career advancement.
Position Overview
The Centralized Financial Services Officer- Call Center assists the Packaging Department in the collection of documentation for financial aid via inbound calls in a call center environment. Reporting into the Director of Centralized Financial Services, the Centralized Financial Services Officer is responsible for providing excellent customer support while assisting students in completing required documents and/or answering any questions students may be calling in regarding their financial aid account.
Duties & Responsibilities

• Contacts students with outstanding missing documents
• Provides Impeccable Customer Service to all students
• Assist students in the completion of their financial documents (i.e. FAFSA, Master Promissory Note, Entrance Counseling, verification docs, etc.) over the phone.
• Ensure student's understanding of the responsibilities and obligations tied to Student Loan Repayment.
• Responds to student requests and inquiries regarding their funding via inbound calls
• Review the cost of attendance and tentative financial aid awards with the student; this process includes reviewing monthly payment arrangements if applicable.

Skills

• Attention to detail
• Superior verbal and written communication skills
• Customer service oriented
• Critical thinker with effective problem-solving skills
• Knowledge of database programs (CampusVue preferred)
• Proficiency in Microsoft Office/Google Suite programs
• Minimum: ⁻ High School Diploma or equivalent & 1-year experience in accounting, banking, customer service
• Superior verbal and written English language skills; ability to communicate effectively with a variety of audiences
• Ability to process multiple types of information and make judgments about moving from one task to another based on priority/importance

Ancora Education is committed to creating a diverse and inclusive work environment. We are an equal opportunity employer that maintains a policy of nondiscrimination with respect to all employees and applicants for employment. All employment decisions are made without regard to individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.