Register
Recruit Create CV

Call Center Member Service Representative Jobs

Member Service Representative Jobs
By Iowa Workforce Development At Independence, IA, United States
Create excellent service experiences that promote the Veridian brand.
Understand and be familiar with Bank Secrecy Act (BSA) guidelines.
Receive and process member transactions including: loan payments, deposits and withdrawals, transfers, money orders, and U.S. Savings Bonds.
Actively cross-sell credit union products and services to current, new and potential members through direct and outbound efforts.
Actively refer loan opportunities for current, new and potential members to Loan Advisors.
Assist members over the phone.
Call Center Service Representative
By Shared Imaging LLC At , Downers Grove $19 an hour
Customer service/call center/patient scheduling experience
Experience working on computers, using Excel, and other Microsoft Office applications
Manage incoming customer service & customer requests
Audit and manage work orders created by answering service
Job training, professional development, & continued education
Ability work work Saturdays, 2nd and 3rd shift, as needed (PTO coverage, etc.)
On-Call Appointment Center Service Representative (El Cajon)
By Kaiser Permanente At , El Cajon
Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
Prioritizes member needs and offers alternatives to members when appropriate.
Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.
Assume other activities and responsibilities from time to time as directed.
Two or more of the following: One (1) year of customer service experience. One (1) year of personal computer experience.
Demonstrated knowledge of medical terminology.
Transportation Member Service Representative
By Nascentia Health At , Syracuse, 13204
Analyzes various transportation scenarios to determine the optimal service provider which meet the needs and care requirements of our member.
Customer service and scheduling experience preferred.
Excellent oral, verbal, and written communication skills.
Exceptional customer service, planning and organizational skills required.
PC skills including data base entry and Microsoft Office required.
Potential Hybrid Position (Partial Work From Home)
Member Service Representative Jobs
By Innova Solutions At Lake Mary, FL, United States
2-3 years experience in Call Center and Customer Service. Preferably banking/financial background experience
Must be able to work shift: 10:40AM to 07:00PM (EST Time)
The ideal candidate will have:
Pay Range*: $25.00 per hour
· ClearlyRated® Client Diamond Award Winner (2020)
· One of the Largest Certified MBE Companies in the NMSDC Network (2022)
Call Center- Patient Service Representative
By Boston Medical Center At , Remote
Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.
Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience.
Bachelor's degree (related experience would be preferred but not required).
Associate degree, Medical Assistant certificate or equivalent training plus at least 1 year related work experience or
High School diploma/GED plus at least 2 years medical office or call center work experience required.
Effective interpersonal skills to with a diverse group of professional and personalities in a team environment
Member Service Representative Jobs
By Innova Solutions At Wilmington, DE, United States
2-3 years experience in Call Center and Customer Service. Preferably banking/financial background experience
Must be able to work shift: 11:00am-1:00am (EST Time)
Pay Range*: $25.00 per hour
The ideal candidate will have:
· ClearlyRated® Client Diamond Award Winner (2020)
· One of the Largest Certified MBE Companies in the NMSDC Network (2022)
Guest Service Representative - Call Center
By Tricoci At United States
Complete project work, as assigned, by reservation center management
Create new bookings with strong keyboarding skills
Use your knowledge to promote our innovative products and services
Handle all incoming calls into the centralized company phone number
Confirm guests with upcoming appointments
Maintain agent and team standards. Accountable for personal goal numbers.
Call Center And Service Representative
By British Swim School At United States
● Strong sales and customer service skills
person has to be very self disciplined and focused as working from home
● Answer calls, manage online chat and respond to emails
● Manage and resolve customer issues and complaints
High school or equivalent (Preferred)
someone who lives in Dupage & Kane area in Illinois
Member Service Representative Jobs
By Xtend At Grand Rapids, MI, United States
Demonstrate the ability and professionalism to interact with key management staff and clients both on the phone and in person.
Develop knowledge of standard credit union operation & credit union terms
Develop efficient navigation skills through credit union websites & the ROE
Develop knowledge of CU*BASE Loan Application Processing
Develop knowledge to provide daily support to Web Chat for both credit union and third-party accounts
Develop knowledge to provide daily support to electronic Bill Pay Systems as needed
Call Center Representative -Service Delivery
By Lumen At , Remote $12 - $31 an hour
Strong customer service skills and experience with direct customer contact
Experience with/knowledge of general billing inquiry and dispute resolution, account resolution and adjustments
Manage large amounts of inbound calls in a timely manner
Strong communication (oral and written) and problem-solving skills
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
(Remote For Jacksonville) Member Service Representative I/Ii - Customer Service Center
By Navy Federal Credit Union At , Jacksonville, 32246, Fl $18.50 an hour
Possess organizational, planning and time management skills
Exercise active listening skills to respond to inquiries and account requests
Possess research, analytical, and problem-solving skills
Effective skill exercising initiative and using good judgment to make sound decisions
Basic skills navigating multiple screens and PC applications and adapting to new technologies
Basic skills maintaining composure in a high production and changing environment
Member Service Representative Jobs
By Planet Fitness At Summitview, WA, United States
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
Traveling Member Service Representative 1
By P1FCU At , Lewiston, Id $20.37 - $30.55 an hour
Maintain an up-to-date and comprehensive knowledge of all credit union products and services to deepen member relationships.
Ideally a minimum of one to three years of similar or related experience.
Cash handling: 1 year (Preferred)
Customer service: 1 year (Preferred)
Proactively and efficiently resolve issues/problems with member accounts.
A high school degree or equivalent
Member Service Representative Jobs
By DORT FINANCIAL CU At , Flint, 48506, Mi $22 - $26 an hour
Educating members on how to better manage their money
Pointing out to members what they are currently paying on loans
Effectively use tools such as members’ loan applications and credit reports
Come join our team. Apply today!
Member Services Agent (Call Center Representative)
By Southern Scripts At , Owings Mills, 21117, Md
Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Member Services Agent. This is a remote position.
Our benefits package is designed to keep our employees happy and healthy – physically, mentally and financially.
Keep detailed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Follow-up to ensure that appropriate changes were made to resolve customers' problems.
Call Center Member Service Representative - Downtown Houston
By SPACE CITY CREDIT UNION At , Houston, 77003, Tx $19 - $20 an hour
Intellectual - Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions
Previous customer service experience required. Call Center or Banking experience is a plus
Pay: $16/hr depending on experience + sales incentives
Educates the member on digital self-service tools; trouble shoots member issues regarding SCCU Self-Service tools
Proactively recommends services and solutions that will improve the member’s life.
Maintains acceptable performance levels with regards to established metrics, including time utilization, quality of work, and productivity.
Member Service Representative Jobs
By Broadpath At , Remote
1+ year Work at Home experience preferred
Review, update and becomes familiar with the new and revised benefit information, billing information, claims information
Manage your time according to your appointed scheduled time (Breaks, Lunch, Training…..)
1-3 Years Customer Service Experience
1+ Year experience working with FACETS
Proficient in basic computer navigation such as use of multiple applications, ability to toggle between applications/tools, utilization of remote desktops
Member Advocate (Phone Banker) - Call Center - Oak Grove/Milwaukie
By Embold Credit Union At , Oak Grove, 97267, Or $20 - $25 an hour
Demonstrates proficiency and knowledge about technology with the ability to quickly learn and access products through banking core systems.
Connecting and chatting with members via Call Center operations and using Credit Union technology including phone systems, online chat, and email.
Researching and resolving fundamental member inquiries about member accounts, and loan applications, verifying transactions, and examining documents.
Have fun in this fast-paced environment.
Learn more about working at Embold here: http://bit.ly/clackamas-youtube
Expand your career and join the Embold Credit Union Team!
Member Service Representative (Call Center)
By Tropical Financial Credit Union At , Miramar, 33025, Fl
Produces acceptable standards adhering to established goals set by management.
Support and provide an optimized member experience via multiple media channels including but not limited to: voice, electronic and written.
Knowledgeable in Member Services, Debit Cards, Credit Cards, Online/Mobile Banking and Bill Payer.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Meet all sales goals as defined in the individual’s performance appraisal {where applicable}.
Employee is familiar with and applies policies and procedures applicable to the job.

Are you looking for an exciting opportunity to use your customer service skills in a fast-paced environment? We are looking for a Call Center Member Service Representative to join our team! As a Member Service Representative, you will be responsible for providing exceptional customer service to our members. You will be the first point of contact for our members, so you must be able to provide accurate information and solutions to their inquiries. If you are a customer service professional with a passion for helping others, this is the job for you!

Overview:

A Call Center Member Service Representative is responsible for providing customer service and support to customers over the phone. They are responsible for answering customer inquiries, resolving customer complaints, and providing information about products and services.

Detailed Job Description:

Call Center Member Service Representatives are responsible for providing customer service and support to customers over the phone. They must be able to answer customer inquiries, resolve customer complaints, and provide information about products and services. They must also be able to handle customer inquiries in a professional and courteous manner. Additionally, they must be able to provide accurate and timely information to customers.

What is Call Center Member Service Representative Job Skills Required?

• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
• Ability to remain calm and professional in stressful situations
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems

What is Call Center Member Service Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems

What is Call Center Member Service Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems

What is Call Center Member Service Representative Job Experience?

• Previous customer service experience
• Experience in a call center environment

What is Call Center Member Service Representative Job Responsibilities?

• Answer customer inquiries and provide information about products and services
• Resolve customer complaints in a professional and courteous manner
• Provide accurate and timely information to customers
• Handle customer inquiries in a professional and courteous manner
• Maintain customer records and update customer information as needed
• Follow up with customers to ensure satisfaction