Service Call Center Jobs

Educate members on benefit coverage, patient financials, and proper use of Health Plan systems and facilities

Orient and train new or less experienced staff through on-the-job training programs

Opportunity to make a positive impact on customer satisfaction and retention

Access to electronic medical records systems to efficiently assist customers

Advocate for customer needs and interests within the employer organization

Responsible for scheduling and coordinating appointments across departments

Utilize Fetch operating standards, call flows and knowledge base information, to support customer inquiries

Maintain product knowledge through self-directed training and by accessing desktop tools

Actively collaborate with your immediate team and raise awareness of issues affecting the customer experience

Take advantage of upskilling opportunities, which may include additional insurance credentials

A minimum of one (1) year of call center experience

Previous customer service experience required

Customer service/call center/patient scheduling experience

Experience working on computers, using Excel, and other Microsoft Office applications

Manage incoming customer service & customer requests

Audit and manage work orders created by answering service

Job training, professional development, & continued education

Ability work work Saturdays, 2nd and 3rd shift, as needed (PTO coverage, etc.)

Equivalent combination of education, training and management experience may be considered.

Call Center Management experience – required. Financial services industry experience – preferred.

Work with branch banking and support department management teams to research and resolve cross-department customer issues/concerns in a timely manner.

Actively manage robbery response activities within assigned center, and participates as a member of the Bank’s incident response team.

High School diploma or equivalent - required. Associate's Degree or higher in Business, Accounting and/or Finance -preferred.

Demonstrated ability to monitor and manage income and expense budget(s).

Required Knowledge, Skills, And Abilities

Stays abreast of leading call management practices by tracking emerging trends in call center operations management

Conducts needs assessments, performance reviews, capacity planning, and cost/benefit analyses

Defines user requirements, establishes technical specifications as well as production, productivity, quality, and customer-service standards

Attends educational workshops, reviews, professional publications, establishes personal networks, benchmarks state-of-the-art practices, and participates in professional societies

Serves as the Division Manager, Emergency Services Center when needed

Basic knowledge of electrical, carpentry and plumbing skill

Computer and telephone repair skill helpful

Basic written and verbal communication skills (documentation, communication with peers, supervisors, etc.)

Must possess high school diploma or equivalent

Travel to other centers may be required

Must be able to work alone or as a team member

Basic knowledge of electrical, carpentry and plumbing skill

Computer and telephone repair skill helpful

Basic written and verbal communication skills (documentation, communication with peers, supervisors, etc.)

Must possess high school diploma or equivalent

Travel to other centers may be required

Must be able to work alone or as a team member

Working knowledge of Customer Relationship Management systems.

Assist with other related tasks as assigned by management.

Customer service experience; contact/call center environment is preferred. Sales or telemarketing experience ideal. Must be results-oriented.

Friendly and clear-speaking phone voice; effective verbal communication skills required.

Demonstrated PC keyboard skills by touch; accurate typing skills.

Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.

Report all incidents, injuries and safety hazards immediately to Manager, Assistant Manager or Supervisor no matter how small it may seem.

Communicates regularly with department Manager, Assistant Manager and coworkers regarding tasks and updates on bake status.

Report damaged equipment, fixtures, etc to Manager, Assistant Manager or Supervisor.

There are no supervisory responsibilities for this job.

Promptly serve customers by finding and selling appropriate parts/products and services in an efficient manner in accordance with department guidelines.

Sell tires, parts, additives, labor, and repair services to customers.

Complete project work, as assigned, by reservation center management

Create new bookings with strong keyboarding skills

Use your knowledge to promote our innovative products and services

Handle all incoming calls into the centralized company phone number

Confirm guests with upcoming appointments

Maintain agent and team standards. Accountable for personal goal numbers.

Full-time employees are offered Medical, Vision & Dental

401K retirement and saving plans are offered to employees after working at the dealership for 6 months or more

Call center experience is desired

Needs to be responsible and organized, and have good communication skills.

Paid Vacation time, selected holiday pay, sick pay

Adapt in computer database programs (Xtime, TIS, ADP, Spark, OnRamp, Premier, GSM, etc.)

Maintaining thorough, up-to-date knowledge of our products

Excellent communication skills and high attention to detail

Demonstrated superior customer service skills

Previous call center experience is highly preferred!

Compensation: Starting at $19.00 per hour + bonuses + benefits

Answering incoming phone calls and online inquiries

Answer phones, assist and support the Service Manager to ensure all customers/sites receive timely and effective service.

Overseeing the daily service calls ensuring we are meeting our customer and contract requirements.

Min 2 year experience in a service dispatch, HVAC or Medical field related preferred

Receive and dispatch calls after hours on a rotating schedule via company phone and laptop.

Call or email service providers prior to scheduled service to verify appointment.

Call service vendor(s) as needed on open tickets for the day to assess work status.

We are looking for career minded, customer centrist individuals who are experienced in providing best-in-class customer service.

Must type a minimum of 25 WPM

Proficient with Microsoft Office programs (Outlook, Word)

High school diploma or GED

Successful completion of mandatory training

Risk Management, Account Takeover, Fraud Rings, and Identity Theft

This position is required to work onsite at our Irving location and is not remote.

Proven track record to evaluate/review sophisticated investigation decisions

Monitor fraud across our network

● Strong sales and customer service skills

person has to be very self disciplined and focused as working from home

● Answer calls, manage online chat and respond to emails

● Manage and resolve customer issues and complaints

High school or equivalent (Preferred)

someone who lives in Dupage & Kane area in Illinois

Strong customer service skills and experience with direct customer contact

Experience with/knowledge of general billing inquiry and dispute resolution, account resolution and adjustments

Manage large amounts of inbound calls in a timely manner

Strong communication (oral and written) and problem-solving skills

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Build sustainable relationships and engage customers by taking the extra mile

No licensure or certification required.

Two (2) years food service experience

High School diploma or GED

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

A wellness program offers education, healthy food access, and fitness classes.

A commitment to work/life balance by offering flexible schedules and telework options for many positions.

Two (2) or more years of experience resolving customer inquiries, problems, or complaints.

One (1) or more years of experience preparing correspondence and answering telephones daily.

One (1) or more years of experience reviewing documents and taking appropriate action based on an analysis of the information.

Two (2) or more years of experience working in a call center environment.

Build, implement, and manage quality requirements, standards, methodologies, and procedures

5+ years of Quality Assurance managerial experience in a call-center environment

4+ years of experience managing a team of direct reports

Excellent oral and written communication skills

Experience leading employer branding initiatives

Apply Quality reporting and trends to provide qualitative feedback