Business Operations Associate Jobs

This position could be located in Dallas, Jacksonville.

Business Operations Associate

The Business Operations Associate (OA) is an entry level position that plays a vital role in driving the success of our client engagements by providing critical administrative project support to our client-serving teams to help them deliver outstanding results to our clients. The primary focus of the OA is to collaborate with our senior professionals and support them and their engagements on all matters related to engagement administration. As an OA you will become an expert in the engagement lifecycle within a leading client-focused professional services firm.

The OA will provide support to our Partners and Senior Managers in Business Development and Engagement Administration and will collaborate with engagement teams to play a vital role in success by ensuring process quality standards are followed.

Skills and attributes for success

• Ensure all SaT Quality excellence standards and compliance requirements are adhered to
• Provide support with engagement-level administration including client acceptance, Mercury (ERP) & CRM maintenance, conflict checks, engagement economics, billing & invoicing, and other engagement-related activities
• Provide proposal and credential support through research and knowledge management
• Work with your Ops colleagues and practice partners on strategic efforts such as new automations and improvements to enhance and streamline our engagement administration processes
• Provide support with staffing and resource allocation and other related staffing activities
• Liaise and collaborate with the offshore Engagement Management Services team
• Facilitate pipeline management and reporting at both a Partner and sector level
• Develop and facilitate negotiation of legal documentation on key engagement-related documents, (e.g., engagement agreement, statement of work, non-disclosure agreement, non-reliance letter, etc.)
• Ensure agreements, engagement proposals, and other engagement-related documents are executed and completed with a high degree of accuracy and timeliness

Analytical/Decision Making Responsibilities:

• Follows clear guidelines, procedures and instructions requiring minimal judgement. Seeks direction from more senior members to solve problems.
• Applies basic technical and business skills required to execute standardized processes and procedures.

Knowledge and Skills Requirements:

• A strong team player with the ability to adapt to changing requirements or deadlines in support of our clients’ goals
• A good collaborator who also can work independently when needed
• A self-starter who possesses the intellectual curiosity to be a problem solver
• Detail-oriented with strong planning skills and consistent follow-through
• Strong oral and written communication skills and ability to interact with all levels of an organization
• Experience with standard business tools such as MS Office, Excel, PowerPoint, SharePoint and CRM systems
• Ability to adapt quickly to changing priorities and manage time, multiple tasks, and deadlines effectively
• An analytical, data-driven mindset

Other Requirements:

• We expect entry level OA’s to be in the office 2-3 days a week

Job Requirements:

Education:

• Bachelor's degree preferred with a preference towards a business concentration

Experience:

• Preferably one to five years of work experience – experience working with senior professionals preferred
• Experience with standard business tools such as MS Office, Excel, PowerPoint, SharePoint and CRM systems

Certification Requirements:

No certifications required

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.