Business Operations Specialist Jobs

Are you a business specialist that thrives in a challenging, energetic, and fast-paced environment? If so, DSI could be a great fit for you! DSI is a sales enablement company with an immediate career opportunity for a motivated individual to fill one of our key roles as a Business Operations Specialist.
As a Business Operations Specialist, you will draw business insights from data through complex analysis, mining, and visualization. Additionally, as a professional well-versed in internal operations, you will facilitate virtual meetings for various teams, ensure that company data is available and reviewed by key stakeholders, build reports and supporting programs to improve the company's performance metrics and be engaged to support daily activities which enable operational excellence and optimization.
About DSI
DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.
We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, L&I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.
Key Responsibilities

• Troubleshoot, filter, and clean data by reviewing reports and performance indicators to locate and correct problems
• Monitor, analyze, and interpret data related to your assigned business channel
• Review order entry metrics and track compliance
• Present and deliver valuable insights and findings to business leaders
• Identify and define new process improvement opportunities
• Analyze and track KPIs by partner and campaign
• Collaborate with team members to track initiatives and provide campaign-based results
• Build dashboards to aid the internal team in managing partner accounts and to be shared externally with partners
• Identify changes in business and prove/disprove underlying reasons for change using analysis
• Identify ways to improve customer experience with process enhancements
• Create interactive data visualizations that allow the business leaders to adjust quickly to performance and trends

Requirements

• MUST be proficient in Excel (VLOOKUP and PivotTable)
• Previous experience in retail sales a plus
• Bachelor’s degree preferably in business, finance, economics, math, marketing, or equivalent combination of education and experience
• Previous experience in the wireless or telecommunications industry a plus
• Strong technical skills and creative thinking to solve problems and make real-time decisions
• 3-5+ years of relevant experience
• Passion for detail and ability to complete complex tasks
• Ability to work independently while also being a strong team player
• Effective verbal and written communication skills
• Previous experience with data visualization tools
• Previous experience in call center operations a plus
• Openness to adapt and receive feedback from both management and partners
• Client-focused with a high degree of professionalism, motivation, and initiative
• Action orientated - must show initiative, problem solve, and investigate

Benefits

• Paid training
• Employee Profit Sharing Program
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
• 50% AT&T wireless discount

Advancement opportunities, we prefer to promote from within!