Operations Associate Jobs

Position Overview

Alto is looking for an Operations Associate to join our team. In this role, you will represent Alto; serve as the front line to our drivers and ensure driver excellence everyday. This position will play a key role in the City Operations team, reporting to the general manager. If you consider yourself a self-starter, thrive in an ambiguous environment, enjoy problem-solving and working with others, we would love to meet you.

What you’ll do:

• Help drive operations initiatives and contribute your knowledge of any local market nuances.
• Be the front line to our driver base and be a knowledge expert in helping drivers solve issues.
• You will be an important resource to help guide our drivers through the onboarding process.
• You will work cross functionally with Ops Leadership, Marketing, Sales, and Training teams.
• You will have a pulse on everything going on at the Ops Center. Everyday your job may look a little different!
• Assist the management team to exceed goal expectations by managing day to day operations, monitoring KPIs/Metrics, and ensuring daily targets are met.
• Build project management skills in support of market specific projects based on business needs.
• Collect on the ground feedback and raise opportunities and concerns to drive innovation.

What you bring to the table:

• Bachelor's degree required
• 1-3 year of experience working in a fast-paced environment preferred
• Flexible schedule with ability to work on-site at operations center is required
• You are an entrepreneurial builder, collaborative colleague, and practical problem-solver
• Strong and effective people leadership ability
• Creative problem-solving skills and strong written, verbal and interpersonal communication skills
• Proficient at swiftly navigating tools like Slack, the Google Workspace, and analytical systems to drive quick and efficient decision-making