Operations Associate Dallas Jobs

Returnmates is a fast-growing, seed-stage, LA-based technology and logistics startup that provides brands with a customer centric delivery and returns experience for their shoppers. Our mission is to make online shopping more enjoyable by creating a seamless post purchase experience. We combine technology and logistics to provide a white-glove service for consumers -- step by step delivery tracking, SMS customer support and boxless, printerless (!) doorstep returns. If you want to join an innovative team that is tackling an area of ecommerce that has been left out to dry, this is the place for you.
The Role:
Returnmates is seeking an Operations Associate to play a key role in operating our Dallas market. You'll be responsible for assisting the Ops Manager in the day to day operations of our Dallas Market. This will include managing a diverse team of warehouse leads and associates, engaging and training our driver partners, maintaining data integrity through data collection and entry, and utilizing business intelligence software to drive operations insights . Your day-to-day efforts will support aggressive growth and expansion at a rapidly growing, early-stage startup.
The candidate must be based in DFW and is expected to work on-site daily.
What You’ll Do:

• Make recommendations for daily operations processes and procedures improvement
• Cooperate and collaborate cross-functionally to improve business operations
• Provide excellent customer service and driver support through intimate knowledge of the day-to-day systems, tools, processes, and activities
• Manage daily supply of Driver Partners and help improve the driver experience through strong training and relationship building
• Complete clerical and administrative tasks as needed
• Assist the Dallas Operations Manager and Warehouse team leaders in executing on and leading daily operations to achieve high-quality, on-time deliveries for RM customers
• Perform data entry and collection to maintain high operational data integrity
• Manage employee schedules and rosters including processing of leave and sick time
• Provide feedback on company policies and procedures

Requirements
Basic Qualifications

• Ability to work well under pressure and with minimal supervision
• Experience in managing projects/programs through to completion
• Proactive qualities with the willingness to learn
• Bachelor’s degree from an accredited college or university
• Strong business acumen
• High attention to detail
• A minimum of 1-2 years of experience in warehousing, logistics, consulting, or a high-growth startup experience

Preferred Qualifications

• SQL experience and literacy
• Strong understanding of ecommerce and the online returns process
• Humble, can-do attitude with an obsession for solving problems
• Strong analytical skills; proficient in Excel and Powerpoint
• Agile - able to jump from priority to priority and gain inspiration from a fast-paced environment
• Exceptional verbal and written communication skills
• Lead by example in rolling up your sleeves and getting deep into the day-to-day work
• Team player
• Exceptional interpersonal skills

Benefits
You'll be excited to join the team because we have:

• 100% health, vision, and dental benefits coverage for employees, and 50% coverage for eligible dependents
• Employee stock options
• Unlimited PTO
• A fun and engaging work environment
• The opportunity to join the ground floor of a fast-paced startup experiencing hyper-growth!