Business Innovations & Operations Specialist

Perform internal reviews and quality assurance to ensure that operations are in compliance with applicable rules, regulations, and policies. Develop and utilize monitoring tools as needed to support and document compliance reviews. Work alongside program and administrative staff to document and improve processes; create and update process maps, and provide technical assistance as needed. Communicates with customers, actions taken by Child Care Services (CCS), and provide information about the CCS program and early childhood development resources. Assist with special projects.
Core Duties And Responsibilities

• Develop and utilize monitoring tools as needed to support and document compliance reviews.
• Review assigned program/service areas to determine ongoing compliance with applicable local, state, and federal rules and regulations, contractual requirements, and Agency policies and procedures. Occurring monthly, quarterly, or as needed.
• Develop a good working knowledge of local, state, federal, and contractual rules and regulations, and interpret information to assess needed changes, additions, and deletions to procedures, and process maps.
• Processes Quality Assurance for eligibility cases to ensure proper calculation and documentation is received and stored in the file management system.
• Establishes rapport and credibility with internal and external customers by providing solution-oriented communication.
• Facilitate and work alongside program and administrative staff to document and improve processes; create and update process maps and procedures, and provide technical assistance as needed.
• Prepare and issue timely and accurate quality review reports identifying observations. Maintain complete, organized, and accessible quality review records.
• Enter all data into The Workforce Information System of Texas (TWIST) in a timely and accurate manner.

Other duties may be assigned at the discretion of management
Qualifications
Skills
Required
Quality Assurance: Intermediate
Microsoft Excel: Advanced
Preferred
Microsoft Office: Intermediate
Brainstorming: Intermediate
Troubleshooting: Intermediate
Data Analytics: Some Knowledge
Behaviours
Preferred
Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Innovative: Consistently introduces new ideas and demonstrates original thinking
Motivation
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter: Inspired to perform without outside help
Education
Preferred
Bachelors
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)