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Business Operations Analyst Jobs
Company | WebTPA |
Address | Irving, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-07-05 |
Posted at | 10 months ago |
Job Summary
- Provide analysis and metrics to support clients:
- Address points of escalation by identifying root cause and analysis related to the day-to-day operations with Customer Service, Claims Processing and other areas impacting Operations. (15%)
- Generate reports based on metrics and data to identify trends and strategically partner with department leaders on communications with clients and teams with a focus on current triggers including processes, procedures, and impact. (15%)
- The essential functions listed represent the major duties of this role, additional duties may be assigned.
- Assess situations quickly and create short-term solutions with long-term plans for improvement based on input from others combined with discoveries from data analysis. (45%)
- Participate in calls and meetings as requested with clients and leadership and serve as a Subject Matter Expert reading and reporting data in order to make necessary decisions. (10%)
- Update process and procedures and assist with implementation to teams as requested by Leadership.
- Primary focus on continuous improvement to support needs and demands of clients.
- Enable growth and capabilities of Operations through streamlining processes and systems. (15%)
- Comfortable working across operational areas within the organization, and in direct contact with clients
- Able to work in ambiguity and present information in a way for others to understand
- Strong oral and written presentation/communication skills
- Must handle confidential and sensitive information appropriately
- Advanced knowledge and significant experience working in Microsoft Word, Excel, PowerPoint and Access.
- 4+ years related work experience
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