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Operations Associate Jobs
Company | Employer Direct Healthcare |
Address | Dallas, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-10-02 |
Posted at | 8 months ago |
About Employer Direct Healthcare
- You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change
- You have a drive and AMBITION to tackle big problems. Big problems required big ideas and a team that supports new ideas
- INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear
- You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment
- A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with
- You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change
- You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change
- Develop internal and external documents and guides
- Develop trackable metrics to measure operational performance
- Process documentation – document stakeholders, purpose, systems, data & procedural dependencies, inputs & outputs, and process flows
- Process monitoring - evaluate efficiency of existing processes and identify opportunities for enhancement
- Primary point of contact (internal & external) for operational projects related to product development, new partnerships, or other ad hoc projects
- Management and QA of all project deliverables. Manage timelines, track deliverables, provide status updates to internal and external stakeholders, and QA of deliverables
- Internal Coordination – coordinate with internal groups and gather requirements from each department. Ensure requirements are met from a process and data perspective
- Create and manage process flows as well as internal and external documentation
- Maintain inventory of all integrations and reporting
- Monitor and Support: monitor performance and accuracy of active integrations and reporting. Investigate issues, provide solutions, and ensure changes resolve existing issues
- Project and Change Management: confirm all requirements are gathered, established processes are followed, workstreams are tracked, and deliverables are quality checked related to reporting set up and completion
- Develop and maintain EDH reporting standards documentation and processes
- Solid organizational skills, including attention to detail and ability to multi-task
- Proficient in MS Office suite - Excel proficiency strongly desired
- Excellent problem solving and decision-making skills
- 4-7 years of experience related to Data Operations
- Experience in data reporting, management, and processes
- Ability to perform successfully in a high-pressure, fast-paced working environment
- Excellent verbal and written communication skills
- Bachelor’s degree required
- Proven working experience in project management
- Demonstrated ability to collaborate across multiple departments and manage the needs of various key stakeholders
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