Associate, Crm Operations (Marketing)

Location: Chicago or NYC

About The Opportunity

We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!

About The Opportunity:

In this role, you will be responsible for the execution of key CRM marketing and retention campaigns. This role will own in-platform campaign execution (email, push, etc), support driving personalization and retention, as well operate as a technical consultant to our Strategy & Data Analytics team. This role requires prior experience in campaign management/deployment and segmentation, building In-platform customer journeys and triggered programs, and supporting data hygiene in ESPs and Customer Engagement Platforms (e.g. Salesforce Marketing Cloud, Braze, etc) for Email and Push (SMS and In-app messaging would be added bonuses). This is a hybrid role with 2 days in our Chicago or New York office per week.

Key Responsibilities:

• Collaborate with the Strategic & Data Analytics team on technical & creative QA for all campaign launches to ensure flawless execution and deployments
• Execute email / push / SMS/ in-app messaging for recurring, triggered and dynamic content-driven campaigns in Braze
• Suggest & implement operational and workflow improvements to constantly improve the operational production & documentation processes
• Regular monitoring of live campaigns- escalating and communicating issues & solutions to leadership for remediation
• Serve as CRM and Campaign Set-up subject matter expert, and demonstrate the ability to apply CRM platform capabilities (i.e. Braze, Movable Ink) to help bring to life life CRM strategy and personalized diner experiences

You Must Have:

• 2+ years of work experience in email and push notifications
• Hands-on executional experience with Braze (or similar ESPs and/or Consumer Engagement Platforms i.e. Iterable, Braze, Mailchimp, Klaviyo)
• Ability to anticipate and understand technical dependencies
• Ability to manage multiple projects and stakeholder asks
• Excellent communication, organization, teamwork and follow-up skills with strong attention to detail
• Curious Mind - always asking “why” and “why not?”
• Self-starter - Proactively identify opportunities and lead solutions day-to-day, take pride in delivering a valuable consumer experience
• Bachelor’s degree required
• HTML knowledge and Technical capabilities to QA/troubleshoot and collaborate to ensure successful and valuable data integrations across data science, engineering, product, and marketing teams

Got these? Even better:

• Experience with segmentation
• Experience with automated/drip/lifecycle campaigns
• SQL skills
• Experience with SMS
• Experience with Contentful
• CSS skills
• Experience with liquid logic
• Comfortable working in Tableau and Google Analytics
• Understanding of API calls and data within ESP

NYC Salary Range: $78,500 - $102,000

The Base Pay component of our Total Rewards package is based on a variety of factors including but not limited to: job responsibilities, location, experience and, education/certifications. In addition to the pay component, this role may be eligible for equity and benefits as part of the Total Rewards package. The Total Rewards package will be determined at the time a contingent offer is made.

And Of Course, Perks!

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].