Business Analyst (Crm) Jobs

NYC, NY (Onsite)
Duration: Long Term
Required Exp: 10 Years
Description : Analyse an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information
Duties & Responsibilities

• Maintain the customer relationship management tool
• Own the release communication planning, execution, success definition, measurement and post implementation efforts
• Execute ongoing release management to ensure an informed, efficient and confident user base
• Drive adoption and business benefits through day to day support, training and engagement with the Global user community
• Liaise with business group representatives and stakeholders across the APAC Institutional and Liquidity lines of business to help identify automation opportunities of existing processes leveraging technology tool sets supporting the end to end client lifecycle
• Apply critical thinking to troubleshoot issues quickly and effectively
• Presentations regarding salesforce.com
• Apply business acumen to help define and improve business process flow in the CRM and connecting platforms (through definition of best practices, generate ideas for improvement and management of special projects)
• Train on salesforce.com
• Provide front-line business process support across the entire Sales lifecycle leveraging best practices and facilitating enhanced business metrics across multiple platforms