Omni-Channel Crm Coordinator Jobs

The Max Mara USA Omni-Channel CRM Coordinator is responsible for supporting three major omnichannel teams: Operations, Marketing and E-commerce; with a wide range of projects/tasks ranging from administrative support to special events. This position requires a candidate who is a proactive, accountable, professional, charismatic, strategic, strong team player and super organized.

TASKS AND RESPONSIBILITIES

If you’re an analytical thinker with a love for client strategy and cross-departmental collaboration, your

responsibilities will include:

CRM:

● Responsible for weekly, monthly, and quarterly CRM reportings across multiple brands and channels

● Tracking initiative progress and effectively communicating results

● Ability to compile well-articulated performance metrics and create easily digestible content to share

● Creation of decks reviewing performance

● Calendar management on CRM initiatives

Operations:

● Manage DOS uniform orders twice a year

● Provide general departmental support and assist with day-to-day departmental needs

Marketing:

● Manage all event deployment processes

● Administer the entire GWP process for ALL channels

● Oversee receiving, organization and shipping of all supplies, gifts, packaging etc.

● Provide general departmental support and assist with day-to-day departmental needs

E-Commerce:

● Sales Force Assistance

● Provide general departmental support and assist with day-to-day departmental needs

REQUIREMENTS

● Strong proficiency in Excel and presentation-building skills a must

● Exceptional project management skills, ability to multitask effectively, and work cross-functionally

● High attention to accuracy, detail, and strong organizational skills

● Ability to work under specific timelines and fast-paced environments

● Excellent follow-through practices

● Prior administrative and retail experience

● Knowledge of Salesforce and/or Tableau a plus

● Strong interpersonal and communications skills both verbal and written

● Strong knowledge of all Microsoft Office programs (Excel, PowerPoint, Adobe Photoshop, Word &

Outlook)