Senior Crm Associate Jobs

Proven experience (8+ years) in CRM, customer lifecycle management, preferably in the subscription and/or direct to consumer space.

Strong leadership and people management skills, with a track record of successfully leading and motivating teams.

Utilize customer segmentation and data analysis to identify opportunities for enhancing customer experiences, increasing customer lifetime value, and reducing churn.

Proficiency in leveraging customer data and analytics to drive strategic decision-making and improve customer experiences.

Excellent communication and collaboration skills, with the ability to influence stakeholders and build strong relationships across the organization.

Develop and execute the overall CRM strategy and roadmap in alignment with Nuuly's business goals and customer-centric approach.

The ability to lean into data-driven strategies and executions; communicates regularly with department management and functional users on project deliverables

Understanding CRM technologies and their capabilities in order to build strategy

5-10 years agency and/or client-side experience

Demonstrated knowledge of the advertising industry and trends

Working knowledge of Marketing Automation and CRM platforms

Marketing Automation platform certification a plus

Knowledge of and hands-on experience working with multiple ESPs and/or engagement marketing tools

An excellent collaborator, with strong communication and presentation skills whether working amongst peers or in executive interactions

Experienced in all aspects of campaign build, creation, execution, and analysis, able to dive in and help if needed

Experience analyzing data and using insights, market trends, and competitive analysis to inform campaign decisions

This role will be based in San Francisco, CA or remote (based in the U.S.).

Paid sabbatical for Nerds to recharge, gain knowledge and pursue their interests

Project management experience, with the ability to prioritize and manage multiple projects simultaneously

Manage day-to-day operations of calendared emails, automated/triggered (lifecycle, transactional, promotional) emails, and SMS campaigns.

Partner with Search, Social and Offline channel managers to ideate and execute on paid retention campaigns.

Digital product and site merchandising to optimize on-site experience

A fast learner with excellent analytical, conceptual, and problem solving abilities

Excellent collaboration skills, with the ability to work effectively across teams

Manage all transactional customer communications through owned channels (Email, Push, In-App).

Help manage partnerships with a wide variety of stakeholder teams for these campaigns.

Strong written and oral communication skills.

Proven experience as a self-starter who is comfortable learning in a fast-paced, quickly changing environment.

Help maintain team processes and campaign documentation.

Monitor and regularly report on campaign results and their impact on key business metrics.

Marketing automation experience (implementation, integrations, management, best practices)

Familiarity with JIRA, Confluence, and/or similar project management tools

Collaborate with National/Local/Global Sales, Marketing, Research, Finance, and Sales Operations to optimize processes, particularly for priority initiatives from leadership.

Collaborate with COE to deliver training for new hires and on new capabilities.

2+ years of marketing operations and automation experience

Bachelor's Degree, or equivalent experience

End-to-end CRM strategic campaign planning and management/execution (including creative development) experience

Collaborate with CRM Manager to build campaign strategy and targeting for email and push lifecycle campaigns for Grubhub and Grubhub+

2-3 years of experience in email, push, and in-app messaging

Strong interpersonal skills, a positive attitude, and the ability to operate in a fast-paced environment with ambiguity

Experience working with CRM Operations/Technical staff.

Ability to manage multiple projects while still ensuring all timelines and key milestones are met

8+ years’ experience in a Senior Program Management role in consumer tech and/or travel

Build program management talent through mentorship, coaching and professional development

Strong leadership with excellent communication, organizational, and problem -solving skills, who can manage multiple projects simultaneously

Develop and manage multiple programs with budgets, integrated roadmaps, plans and resource needs

Experience leading Program teams through significant change and development

Ability to translate strategy and vision into roadmaps, resource asks & capability requirements

6+ years of relevant experience in CRM, digital project management, performance marketing

Exceptional end-to-end project management skills. Highly organized

Technical familiarity and experience with back-end technologies and content management systems

Oversee one direct report (Assistant Manager) and day-to-day management of agency partners/external vendors (DDX, SMS, creative, sampling, etc.)

Strong analytical skills and in-depth database segmentation experience

Superb teamwork skills. Ability to partner closely with a large cross-functional group of stakeholders representing various areas of business

Regularly analyze CRM funnel KPI’s to identify opportunities to optimize pre and post-click experiences with cross-functional teams

Manage, mentor, and develop a team of 1 with an opportunity to grow the team

Bachelor’s Degree or equivalent work experience

5-8 years experience in CRM & Lifecycle, subscription experience a plus

Customer-centric mindset with experience using customer insights (qual and quant) to inform business strategy and day-to-day decision-making

Ability to communicate the benefits of strategies to business audiences of all levels

2+ years of work experience in email and push notifications

Hands-on executional experience with Braze (or similar ESPs and/or Consumer Engagement Platforms i.e. Iterable, Braze, Mailchimp, Klaviyo)

Self-starter - Proactively identify opportunities and lead solutions day-to-day, take pride in delivering a valuable consumer experience

Excellent communication, organization, teamwork and follow-up skills with strong attention to detail

Ability to manage multiple projects and stakeholder asks

Execute email / push / SMS/ in-app messaging for recurring, triggered and dynamic content-driven campaigns in Braze

In-depth knowledge of data management principles and practices.

Support Sandbox environment management with adaptability to operate in DevOps/release management setup.

Salesforce Preferred certification(s): Experience Cloud Consultant, Service Cloud, Platform Developer I, Business Analyst, Marketing Cloud Administrator.

Knowledge of security and compliance requirements related to Salesforce, including data privacy regulations and industry standards.

Participate in the evaluation and selection of AppExchange apps and third-party integrations to enhance the capabilities of the Salesforce platform.

3+ years of experience working with Salesforce as an admin/sr. admin required.

Collaborate with Business Unit GMs to build CRM user journeys that provide enhance the audience experience

2-5 year’s experience building user journeys in Iterable or similar CRM platform.

Experience developing a small team from the ground up

Experience building UTM tracking and reporting

Experience managing the end-to-end experimentation process, including hypothesis setting, test design, KPI selection and goals, test execution, results measuring, and recommendations.

Excellent problem-solving and analytical skills

Understanding of web standards, image optimization techniques; experience with simple animations/GIFs; knowledge of web and email technology's restrictions and opportunities

Knowledge and experience with CMS systems a plus

Knowledge of Creative Cloud (indd, ai, xd, psd), Figma, Fable/AfterEffects (or other animation experience a plus), G-Suite

Base salary may vary depending on, but not limited to: skills, experience, and location.

Collaborate with content, creative and marketing managers

Consistently seek new creative techniques and ways to expand creative skills

Collaborating with Analytics, Business Development, Product Management and other departments on CRM initiatives;

collaborating with Analytics, Business Development, Product Management and other departments on CRM initiatives;

Learning to understand interests and behaviors across our key customer segments to create personalized programs and outstanding customer lifecycle experiences;

Compiling weekly reports and communicating campaign insights and progress to manager & team members;

You have experience in Braze or other leading CRM platform solution

You have strong customer empathy and dedication to great consumer experiences;

Strong analytical capability with experience in reporting, data management, and analytics.

Strong project management skills with a clear focus on results

Strong analytical skills with experience in developing marketing plans by integrating consumer research and a variety of data types and sources.

Manages external & internal agency relationships and stakeholders to maximize efficiencies.

Identifies opportunities to enrich the customer experience fostering customer loyalty.

Minimum of 2-4 years on-the-job experience in CRM and email marketing.

Experience with ESPs (Braze would be a plus) and/or basic knowledge of SQL, a plus

Remote Work Optional: Work from home, work from our NYC office, work from anywhere, you decide!

Intermediate Excel skills; comfortable with vlookups, pivot tables, data visualization, etc.

Basic knowledge of HTML / CSS

Keen interest in developing quantitative and technical skills

Competitive compensation + comprehensive Medical, Dental, and Vision benefits