Analyst - Partner Success

Who We Are

Cint is a global software leader in technology-enabled insights. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has the one of the world’s largest consumer networks for digital survey-based research, made up of over 160 million engaged respondents across more than 130 countries. Over 3,200 insights-driven companies use Cint to accelerate how they gather consumer insights and supercharge business growth.

The Opportunity

Cint is seeking an experienced Analyst to join our high performing Partner Success Team within the American region. You as our Partner Success Analyst will provide support to the Partner Success Team for their accounts and internal team initiatives.

As an Analyst, you will have a focus on learning Cint processes and procedures, working alongside cross functional teams. You will be introduced to Cint’s supply partners and will support the PS Team in establishing strategic relationships with new and existing users, setting critical performance goals, and acting as a consultative resource to help supply partners achieve their goals.

Partner Success Analysts are responsible for ensuring client satisfaction, evaluating client growth strategies, generating usage reports, and maximizing upsell opportunities by engaging with Sales, Solutions, Product Development, Product Management, Support, and Training as necessary.

On occasion there will be an expectation of travel to support any in-person account visits as needed in order to help grow business for new and existing clients.

What You Will Do

• Participating in regular global supply team calls and communicating proactively with global team-members
• Gain a working understanding of clients’ businesses and organizational structures to proactively identify and execute opportunities for existing clients
• Explaining policies and procedures to partners and mediating conflicts between marketplace buyers and sellers
• Corresponding via calls and emails with partners regarding integrations with our platform, their financials, new features, and industry trends
• Communicate knowledgeably to users about our product, new developments, our business model, and the economic dynamics of the marketplace
• Communicating internally with Integration Consultants to improve integration health, and identify long-term strategies for growth
• Working with existing supply partners to identify needs and ultimately increase platform usage and growth
• Suggest, standardize and scale policies, procedures, and best practices that improve team operations
• Collaborate with integration consultants to facilitate API, Link and Hosted Integrations for new partners
• Use PowerBI, Salesforce, and other data toolsets to track and analyze account and integration performance
• Analyze and interpret Marketplace data to help partners sell more and sell more efficiently, and proactively make recommendations for partners.

What We Are Looking For

• You appreciate owning responsibilities (rather than tasks), have pride in your work and are committed to hold yourself accountable to the highest standards
• Proven track record of driving client business growth
• High proficiency in Excel with strong analytical capabilities
• Experience with client interaction, client presentations, and quantitative data analysis
• Previous customer-facing experience with proven ability to manage multiple complex projects under tight deadlines
• Ability to work in a fast paced, dynamic and unstructured environment
• You are inquisitive and curious – you enjoy solving technology challenges and are resourceful (knocking down doors to get what you need)

Bonus Points If You Have

• Exposure to API integrations and customized applications
• Exposure to the Market Research industry, and basic familiarity with industry dynamics
• Previous experience working in Salesforce, Microsoft PowerBI, and Microsoft Office Products

Anticipated Salary Range (US Only):

In California, Colorado, New York City and Washington, the anticipated pay range for this role is $55,000to $65,000 annual base salary with on target annual commission of $8,250 - $9,750. This base pay range is specific to California, Colorado, New York City and Washington and may not be applicable to other locations. In addition, this position is also eligible for the following benefits:

• Paid maternity and paternity leave
• Medical, Dental, and Vision insurance options to suit you and your family’s needs
• Annual bonus opportunity
• 401K with company matching
• Remote Work
• PTO, unlimited sick days

Our Values

We are accountable - We do what we say, and say what we do. We believe in transparency. We drive results.

We work together - We listen to understand. We collaborate to find the best solutions. We help each other to succeed.

We drive new ideas forward - We are passionate about innovation. We are curious learners. We take smart risks.

We think beyond ourselves - We are respectful and compassionate. We champion diversity and equality. We promote a sense of belonging.

More About Cint

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)