Assistant Customer Success Manager Jobs

Sophisticated desktop calendar management program experience.

Sophisticated knowledge of Mac/Windows desktop computer applications: Outlook, Word, Excel, PowerPoint.

Past work experience in the high-tech industry is desired, prior Cisco experience preferred.

Excellent verbal and written communication skills including the ability to connect with all levels of Executive/Senior staff and clients.

Special Projects: Provides analytical support to assist Executive on special projects. Research issues, analyzes problems, compiles data, and prepares reports.

Outstanding attention to detail and the ability to handle confidential information

Escalation Management: Handle escalated customer issues that require managerial attention, demonstrating effective problem-solving and conflict resolution skills

Strong leadership and team management skills, with a proven ability to motivate and develop a high-performing team

Knowledge of expense management, budgeting, or financial software solutions

KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED

Experience in the educational technology or financial technology industry

Collaboration: Collaborate closely with cross-functional teams, including Sales, Product, and Engineering, to provide a seamless and cohesive customer experience