Customer Success Manager Jobs

Tessian protects every business’s mission by securing the human layer

The Tessian Cloud Email Security platform helps enterprises defend against email attacks, protect against data loss and respond to security incidents more efficiently. By combining artificial intelligence with an understanding of employee email behavior, Tessian is able to prevent complex email attacks and data loss incidents that evade Secure Email Gateways and the built in security controls of M365 and Google Workspace.

The world's largest banks, healthcare organizations, hedge funds and law firms all use Tessian to secure their email environments, data and people whilst saving their security team time. In 2022 alone, Tessian prevented hundreds of thousands of business email compromise attacks, data loss incidents and saved hundreds of hours of work for security teams.

Tessian is headquartered in London and Boston with 200+ employees globally and has raised over $120m in venture capital funding from world leading investors like Sequoia, Accel, Balderton, March, Citi and Okta. Tessian was recognized as one of Fast Company’s Most Innovative Companies for 2022.

More information can be found at www.tessian.com.

Customer Success at Tessian

Customer-centricity is at the forefront of everything we do at Tessian. We’ve built a world-class CS team, and are now looking for an ambitious Customer Success Manager to take our program to the next level.

Taking ownership of a strategically critical portfolio of customers, you’ll be working closely with organizations ranging from 500-2500 employees, across industries (legal, financial, technology, etc) and stakeholder roles (incl. CIOs, CTOs, CISOs). As well as being responsible for renewals and advocacy in our EMEA customer base, you'll be a bridge between Product and our customers - communicating our technology, understanding pain-points and interpreting future customer needs to inform product development.

We’re looking for brilliant communicators, builders and straight-up hustlers to give our customers the world-class support they deserve - building strong and meaningful partnerships at all levels.

In this position you'll get to:

• Act as the voice of the customer cross-functionally and collect feedback to influence continuous improvement in the product and our processes
• Serve as the trusted advisor to our strategic customers and executive sponsors post initial sale. This is a key role as Tessian’s customer base expands globally
• Identify advocates and expand our customer community to accelerate our go-to-market motion
• Advise our key clients, with hands-on platform guidance, on how to manage Tessian's solution to achieve full business value
• Identify and close expansion opportunities to drive Tessian’s land & expand customer journey
• Conduct periodic executive reviews and health checks - accurately assessing customer health, helping define adoption strategies and ensure value realisation (using key metrics from the platform)
• Own the customer renewal and spot opportunities for multi-year conversions. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal

We'd love to meet someone who:

• Is a self-starter, full of new ideas and ready to get stuck in.
• Has experience working in a fast paced, high-growth B2B SaaS technology environment, selling enterprise software.
• Is a best-in-class communicator, both verbally and in writing.
• Has 2-5 years of quota carrying account or customer success management experience, with responsibilities over retention as well as expansion.
• Is driven & highly ambitious.
• Understands the Legal, Financial and Professional Services sectors.
• Has a unique experience that you believe is relevant and an advantage. Every CSM is different and we embrace that.

Our mission to empower and protect people is a reflection of two of our values: Human First and We Do the Right Thing. For us, Diversity, Equity and Inclusion is also a reflection of these core values.

As a human first company, we are committed to creating a diverse, equitable and inclusive environment where all our Tessian's have the opportunity to thrive. We strive for a better Tessian, and a better world. We're working inside and outside Tessian to improve diversity and equity in our industry, and foster an environment where everyone feels a sense of belonging.

Our strategy touches each part of a Tessian’s life cycle, from applicant to employee, ensuring that we keep DEI at the core of every point in our candidate and employee experience. Read more about our DEI commitments here.

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