Associate Application Support Analyst Jobs

Required skills/experience of the Application Support Analyst:

Knowledge of retail business processes

Experience with basic network troubleshooting

Experience with basic Linux system administration

Experience with basic Windows 7 administration

Experience with the following tools is a plus: Service Now, Putty, RDP

Assisting with some degree of testing new releases in a UAT capacity and also manage some production releases

Good understanding of the standard windows & UNIX environment and specifically experience of supporting a complex .NET and Java application suites.

Fault diagnosis and problem-solving skills.

Good interpersonal skills and a pro-active attitude.

Experience using & supporting Calypso environment (UNIX\Java set up)

Experience supporting Risk & PnL systems

Mixed of technical and vendor management experience

TMS experience in Top Tech (Terminal Management Systems)

Responsibilities include handling tickets for incident management, asset management tracking, user training, developing disaster recovery plans, patching/upgrades.

Must have friendly communication style (Vendor/Incident management)

Internal Support. Support the IT department with lifecycle management of assigned and dependent applications.

Centralized customer and transactional terminal data management server

Experience with the Oracle Federal E-Business Suite accounting applications to include:

IAM, includes Oracle Access Manager (OAM) and Oracle Internet Directory (OID) release 12.2.1.3

Experience with Red Hat Enterprise Linux (RHEL) platform

Support application technical components for all in-use Oracle EBS modules

Responsible for monitoring impacts on systems and the user community,

Supporting Oracle through timely maintenance updates and active bug resolution

Project and personnel management skills and experience

Deliver trainings on regulatory and grant-specific requirements

5+ years of direct experience with CDBG-DR programs

Demonstrated knowledge of how housing, community and economic development, and disaster recovery programs are implemented at the state and/or local levels

Experience in developing and implementing project/team processes

Excellent verbal, interpersonal and written communication skills

Decent experience or knowledge in WAS. Handle the bridge calls.

Works closely with On shore Service Management teams to ensure timelines are being met.

Exposure and C competency in Change and Incident/Problem Management Processes as per ITIL framework

3.Candidates should have managed Cloud hosted applications, not deployed to cloud (Not SRE roles) or full scale.

Excellent communication and interpersonal skills.

Position: Application Support Analyst (C2C, W2)

Service orientation and professionalism coupled with strong communication skills

Experience working with Web based Client / Server architectures

Experience working with Tomcat or other application server solutions, SQL queries, Scripting

Basic knowledge with WAN networking, Kibana, Grafana usage or configuration, Virtualization

Solid Microsoft Office skills (Word, Excel, PPT,Visio)

Bachelor’s Degree in Computer Science or Information Technology or equivalent experience

7. Analyze and communicate potential problems, errors & issues to management.

3. One (1) to three (3) years’ experience working in a help desk environment providing applications support.

6. Strong knowledge of Microsoft Windows Operating Systems, and Office applications.

7. Strong problem solving and teamwork skills.

9. Excellent organizational, written, and oral communication skills.

1. Exemplifies compassion, excellence and reliability.

The responsibilities listed are a general overview of the position and additional duties may be assigned.

Designs, builds, installs, configures, and/or develops software to support clinical, administrative, financial and operational workflows.

May perform analysis and design of supporting technical infrastructures.

Contribute to our knowledge management repository

Collaborate with Project Managers to analyze and clarify requirements

Raise issues with requirements or sample data with Senior ASEs and/or Application Support leadership

User Interface (UI) development experience and report writing experience nice-to-have

Working knowledge of GMC/Quadient Inspire or Adobe InDesign nice-to-have

Prior experience with Agile/Kanban techniques nice-to-have

3+ years of software development experience.

Excellent technical skills having strong Java background.

BE/BTech or higher degree in Computer Science/Engineering or equivalent experience.

Strong communication skills to collaborate with technical and non-technical team members.

Having SAAS product building experience is a plus.

Dental, Vision and benefits to cover unique healthcare needs

Use accepted project management, application development and documentation standards and processes.

Coordinate with customer to determine functional requirements and determine technical solutions.

Analyze data in support of proposed projects, business cases, and system requirements.

Use available knowledge & resources to provide possible solutions.

2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications

Coordinate with customers and/or technical staff to resolve issues with software applications.

Functional/Technical Knowledge, Skills and Abilities Required:

Analyze issue trends and make recommendations to management, IT Business Solutions Architects and Business Analysts about system enhancements.

Communicate application problems and issues to key IT stakeholders, including management, development teams and end users.

Develop in-depth process and system knowledge of assigned business functions.

Build and maintain a QAD ERP knowledge base and frequently asked questions tools to aid users in self-service.

Understand and implement ISO related requirements of information systems.

Bachelor’s degree in computer science, engineering, management information systems or related field, or four years of equivalent technical experience

Ability to exercise strong vendor management skills and work collaboratively to achieve results

Minimum Qualifications- Education & Prior Job Experience

Adheres to the software release schedule, software compatibility matrix, and change management

Strong knowledge of the financial services industry, and credit union’s departments, products and systems

Extensive technical skills related to software applications

Team leadership experience and/or handling senior stakeholder management and communications

team leadership experience and/or handling senior stakeholder management and communications

Contribute expertise to the management of existing and new IT products and services

contribute expertise to the management of existing and new IT products and services

Support the Service & Product Strategy Managers across our Rates and Credit business (Trading and Sales) and our technical partners

Experience in a role like this (e.g. previous Front Office Rates and/or Credit application support exposure within Investment Banking)

Strong vendor management skills, including experience managing large, complex contracts and relationships.

Work closely with internal and external stakeholders to manage vendor relationships, including vendor selection, contract negotiation, and ongoing performance management.

Experience working with internal and external auditors to ensure compliance with regulatory and compliance requirements, including SOX.

Strong technical skills, including experience troubleshooting complex applications.

Use JIRA to manage the ticket queue, ensuring that all issues are tracked and resolved in a timely and efficient manner.

Minimum of 5 years of experience in application support or a related role.

Communicate application problems and issues to key stakeholders, including management, development teams, and end users.

Post software updates, drivers, knowledge bases, and frequently asked questions resources on internal knowledge base to assist in problem resolution.

Manage and/or provide guidance to services and junior members of the team.

Experience with specific phases of the software development life cycle, especially Design, Build, and Test.

Experience with core software applications, including Infor M3, JDE Enterprise One, …

Experience with one or more network, PC, and platform operating systems, including Cloud/SaaS/On-Premise, VMware, ISeries DB2/SQL, SQL Server, …

Data entry experience with a Customer Relationship Management (CRM) tool- preferably Salesforce

3 + years of experience in a fast-paced, customer service-oriented position

Experience supporting web-based applications (Tier I/II)

Consult and collaborate with representatives from a wide variety of functional areas

Bachelor's degree in applicable areas

Work effectively in a team-oriented environment, yet capable of working/thinking independently as well

The ability to communicate with distribution center operations management, vendors and merchandising management. The skills to communicate in a training capacity.

Assist with the preparation of training and documentation for the first level service desk and transition the knowledge accordingly

Possess in-depth knowledge of the supporting business process and functionality of assigned applications

Efficiently manage and multi-task multiple assignments with a sense of urgency, structure, and attention to detail in a high paced environment

Manage and prepare system documentation and assist in the creation of user/training documentation

Excellent verbal and written communications skills.

Must have user support skills, especially interpersonal communication, and patience.

Together with our members, we're changing the way people think about and interact with personal finance.

Maintain, analyze, troubleshoot, and repair system application issues.

Support Wyndham's applications including Encompass, Blend, Velocify, InContact, etc.

Respond to end user support requests and documents resolution via help desk software.

Handle escalated tickets for Application Support from junior members of the Help Desk team.