Application Support Analyst Jobs

We are looking for a Level 2 Application Support Analyst. This is full time permanent hire position with our client in Raleigh, North Carolina. This position is remote but the client would you must be local. In this role as a Level 2 Application Support Analyst, you will be providing technical support for POS and Payments software products.

Responsibilities for a Level 2 Application Support Analyst:

• Continuously improve best-practices and documentation on incident handling
• Advice on or apply system configuration or data alteration for resolving incidents
• Install software on in-house customer specific lab systems like check-out systems
• Service orientation and professionalism coupled with strong communication skills
• Meet clients for project GoLive preparations if needed
• Process and track support incidents and related work items within project and product development
• Analyze system incoming and outgoing data-feeds
• This position requires participation within compensated on-call rotation for afterhours customer support
• Handle incidents as leading service contact and primary communication handler internally
• Ability to think analytically and in a solution-oriented manner
• Support customers with their technical inquiries regarding software products in WAN and Cloud environments
• Monitor customer systems and continuously contribute to monitoring and alerting improvements
• Perform root cause analysis by reviewing infrastructure, system, product logs and query databases

Required skills as a Level 2 Application Support Analyst:

• Basic knowledge with WAN networking, Kibana, Grafana usage or configuration, Virtualization
• Bachelor’s Degree in Computer Science or Information Technology or equivalent experience
• Experience working with Tomcat or other application server solutions, SQL queries, Scripting
• Experience working with Web based Client / Server architectures
• Windows and Linux Administration
• Solid Microsoft Office skills (Word, Excel, PPT,Visio)